Trauma-Informed Youth Case Manager

The Centers; Cleveland, Northern (OH, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

The Centers' H.O.P.E. Campus is committed to creating a safe, trauma-informed residential environment where young people are supported through meaningful therapeutic relationships, emotional growth, and evidence-based care.

The Case Manager coordinates the daily schedules of youth residents, manages treatment-related activities, and serves as a liaison between the facility and external agencies, including child welfare.

Qualifications

• A bachelor’s degree in social work, counseling or related field.
• A minimum of two (2) years' experience in counseling, childcare, social work, and/or in providing therapeutic support services to children and families.
• An equivalent combination of education, training, and experience.

Responsibilities

• Develop, update, and manage individualized daily and weekly schedules for residents.
• Serve as a primary liaison with child welfare agencies, schools, and other external stakeholders.
• Coordinate and schedule residents’ appointments, including medical, therapeutic, legal, and educational engagements.
• Facilitate and supervise family or guardian visitations as per treatment plans and legal requirements.
• Transport clients to appointments or activities using facility-approved vehicles while ensuring safety protocols are followed.
• Document all client interactions, appointments, and visitations in compliance with organizational policies and licensing requirements.
• Provide updates and reports to the treatment team, child welfare agencies, and other stakeholders as necessary.
• Participate in regular case reviews to ensure care plans are current and effective.
• Assist with crisis management, including de-escalation of residents if necessary.
• Responsible for creating and facilitating youth treatment plans, discharge plans, and discharge summaries.
• Responsible for Epic billing for Therapeutic Behavioral Service notes.
• May be tasked with leading life-skills/TBS groups.

Skills

Adaptability

Collaboration

Communication

Interpersonal Skills

Organization

Problem-Solving

Professionalism

Education

Bachelor’s degree in social work or related field

Job description

The Centers' H.O.P.E. Campus is committed to creating a safe, trauma-informed residential environment where young people are supported through meaningful therapeutic relationships, emotional growth, and evidence-based care.

The Case Manager coordinates the daily schedules of youth residents, manages treatment-related activities, and serves as a liaison between the facility and external agencies, including child welfare.