Trauma-Informed Victim Advocate & Housing Case Manager

Family Services; Winston-Salem (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

Family Services, Inc. is seeking a compassionate Case Manager to provide trauma-informed services for survivors of domestic violence, sexual assault, human trafficking, and child maltreatment in the Winston-Salem area.

The role involves intake, needs assessments, service planning, and coordinating housing-related supports within the emergency shelter and RRH program to help clients achieve stable housing.

Qualifications

• Bachelor’s degree in social work or related human service field required; experience working with interpersonal violence survivors favored.
• Associate’s degree with three years of case management experience working with interpersonal violence survivors acceptable.
• Knowledge of victim services, housing programs, and community resources beneficial.

Responsibilities

• Provide client-centered case management including intake, needs assessments, service plans, and monitoring for stabilization and transition.
• Support housing diversion, access to shelter, RRH, and related services; coordinate with partners and landlords.
• Advocate for clients to access local, state, and federal victim services and resources.
• Serve as liaison between clients, shelter staff, and community agencies; maintain documentation in agency systems.
• Manage RRH caseload with client-driven housing plans, including housing search and financial planning.
• Educate clients about rights under leases and assist with housing-related processes; report program data and funding needs.

Skills

Trauma-informed care

Case management

Advocacy

Crisis de-escalation

Education

Bachelor’s degree in social work or related human service field

Associate’s degree in social work or related field

Job description

Family Services, Inc. is seeking a compassionate Case Manager to provide trauma-informed services for survivors of domestic violence, sexual assault, human trafficking, and child maltreatment in the Winston-Salem area.

The role involves intake, needs assessments, service planning, and coordinating housing-related supports within the emergency shelter and RRH program to help clients achieve stable housing.