Trauma-Informed Triage Navigator

Heartland Family Service; Papillion (NE); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Job summary

Heartland Family Service in Papillion, NE is seeking a Triage Navigator to be the first contact for consumers. The role involves screening referrals, orienting clients to the CSRC program, assessing immediate crisis stabilization needs, and guiding individuals to appropriate supports.

The position supports trauma-informed, culturally competent care, works 40 hours per week overnight from 10 p.m. to 8 a.m., and emphasizes teamwork and client-centered services.

Qualifications

• Two years direct care experience in human service field; two years of training in human service field or a bachelor’s degree or higher in psychology, sociology or related human service field which is preferred.

Responsibilities

• Complete enrollment/intake on eligible clients
• Develop a supportive relationship with clients during scheduled shifts
• Orient clients to CSRC program expectations and address non-compliance to ensure a safe environment
• Psycho-educate clients on life, social and coping skills
• Create, maintain and facilitate in-house client life- and social-skill activities and support groups
• Provide problem solving and crisis intervention services to empower clients to develop self-sufficiency
• Monitor client’s self-administration of medication and follow procedures for recording
• Provide reports to CSRC staff regarding client activities and needs at shift change
• Demonstrate knowledge of current community and HFS programs and resources
• Utilize trauma-informed care, person-centered and culturally competent principles in providing services to clients
• Complete client room safety checks and searches
• Assist with donation disbursement for discharging clients
• Responsible for cleanliness and upkeep of facility including staff offices and client areas
• Place maintenance requests for facility repairs
• Respond to emails, phone calls, and faxes professionally
• Work independently or as part of a team
• Maintain courteous and caring attitude toward clientele, volunteers, and visitors
• Abide by all procedures and requirements
• Be dependable and punctual with scheduling
• Collaborate with program area staff and volunteers
• Develop personal and program skills through training
• Create and share a self-care plan
• Support fundraising efforts
• Essential functions performed on company site
• Perform other program-related duties as assigned

Skills

Crisis intervention

Direct care

Trauma‑informed care

Team collaboration

Communication

Education

Bachelor’s degree in psychology/sociology or related field

Job description

Heartland Family Service in Papillion, NE is seeking a Triage Navigator to be the first contact for consumers. The role involves screening referrals, orienting clients to the CSRC program, assessing immediate crisis stabilization needs, and guiding individuals to appropriate supports.

The position supports trauma-informed, culturally competent care, works 40 hours per week overnight from 10 p.m. to 8 a.m., and emphasizes teamwork and client-centered services.