Trauma-Informed Behavioral Health Support Technician

Gulfstream Goodwill Industries; Florida; On-site; USD 32,000 - 50,000; Full time

Job summary

Gulfstream Goodwill Industries is seeking a Behavioral Health Technician for day, night, and weekend shifts in Florida. The role supports residents in a trauma-informed setting, assists with service plans, and ensures safety and documentation consistency.

The position emphasizes crisis de-escalation, confidential documentation, and collaboration with an interdisciplinary team to promote self-sufficiency and wellbeing among participants.

Qualifications

• High school diploma or equivalent is required.
• BHT certification or an associate degree in behavioral health required; maintain certification.
• Experience in residential/human services settings is preferred; customer service experience helps.
• Must complete Gulfstream Goodwill mandatory training modules (behavioral health, crisis intervention, trauma-informed care).
• Ability to interact with participants with dignity, empathy, and professional boundaries.

Responsibilities

• Provide direct participant support, safety monitoring, and crisis de-escalation.
• Document shift notes, observations, and incident reports accurately.
• Assist with intake procedures, service plan execution, and treatment plan adherence.
• Monitor environmental safety and address medical or safety concerns.
• Communicate participant progress to supervisors and clinical staff.

Skills

Empathy & dignity

Active listening

Conflict de-escalation

Environmental assessment

Communication (written)

Team collaboration

Lived experience encouraged

Education

BHT certification or associate degree in behavioral health

High school diploma or equivalent

Tools

Case-management software/HMIS

Personal computers & office peripherals

Telephonic communication tools, two-way radios

Job description

Gulfstream Goodwill Industries is seeking a Behavioral Health Technician for day, night, and weekend shifts in Florida. The role supports residents in a trauma-informed setting, assists with service plans, and ensures safety and documentation consistency.

The position emphasizes crisis de-escalation, confidential documentation, and collaboration with an interdisciplinary team to promote self-sufficiency and wellbeing among participants.