Trauma-Informed Shelter Support Specialist

Hannah's Place Inc; Roanoke Rapids (NC); On-site; USD 17,000 - 21,000; Part time

Job summary

Hannah’s Place Inc. is seeking a part-time Shelter Specialist in Roanoke Rapids, NC to maintain a safe, trauma-informed emergency shelter for survivors of domestic violence, sexual assault, and human trafficking.

The role involves direct shelter support, intake, crisis response, and coordination with on-call staff. The Shelter Specialist will provide resident support, handle crisis calls, document activities, and ensure adherence to safety and confidentiality protocols.

Qualifications

• High school diploma or GED required; associate degree in human services or related field preferred.
• Valid driver’s license and acceptable driving record preferred or required, depending on job duties.
• CPR and First Aid certification preferred or willingness to obtain within a designated timeframe.

Responsibilities

• Provide in-house support and supervision for shelter residents during assigned shifts.
• Help create a safe, welcoming, respectful, and trauma-informed environment for all residents.
• Respond to resident requests for basic needs, supplies, and general support in accordance with shelter policies.
• Monitor resident arrivals, departures, and common-area activity consistent with shelter guidelines.
• Support residents in understanding shelter expectations, routines, and shared-space responsibilities.
• Answer crisis hotline and shelter-related calls in a calm, compassionate, and trauma-informed manner after completing required agency training.
• Provide initial crisis support, de-escalation, information, referrals, and next-step guidance within the scope of the role.
• Coordinate with on-call staff, advocates, supervisors, or emergency responders when a situation requires escalation.
• Complete required documentation for crisis calls, incidents, and shift activity in a timely and accurate manner.
• Assist with shelter admissions in coordination with on-call staff and other designated team members.
• Prepare rooms and supplies for incoming residents.
• Support intake, orientation, and initial shelter transition processes according to agency protocol.
• Help ensure new residents receive basic information about shelter routines, safety expectations, and available support.
• Help maintain shelter safety and security throughout the shift, including monitoring doors, alarms, and access as required by agency procedure.
• Report concerns related to resident safety, facility issues, maintenance needs, or unusual incidents promptly to the Shelter Manager.
• Help maintain cleanliness, organization, and readiness of shelter spaces, including shared areas, laundry, linens, and supply storage.
• Monitor shelter inventory and communicate supply needs in a timely manner.
• Maintain accurate resident logs, shift notes, incident reports, and other required documentation.
• Protect the confidentiality of all residents, callers, and agency information.
• Communicate important resident updates, concerns, and incidents to the Shelter Manager and relevant staff.
• Participate in staff meetings, trainings, and team communication processes as required.
• Work collaboratively with culturally diverse staff, volunteers, residents, and community partners.
• Perform other duties related to shelter support as assigned by the Shelter Manager or agency leadership.

Skills

Crisis response

Trauma-informed approach

Documentation skills

Verbal & written communication

Teamwork

Education

High school diploma or GED

Associate degree in human services or related field

Job description

Hannah’s Place Inc. is seeking a part-time Shelter Specialist in Roanoke Rapids, NC to maintain a safe, trauma-informed emergency shelter for survivors of domestic violence, sexual assault, and human trafficking.

The role involves direct shelter support, intake, crisis response, and coordination with on-call staff. The Shelter Specialist will provide resident support, handle crisis calls, document activities, and ensure adherence to safety and confidentiality protocols.