Trauma-Informed Shelter Support Specialist

Safeharborsc; Greenville (SC); On-site; USD 21,000 - 30,000; Part time

Job summary

Safe Harbor in Greenville is seeking a part-time Client Support Specialist to provide trauma-informed support and promote structured, communal living within the shelter environment. You will carry a client caseload, document interactions, and collaborate with the Shelter Operations team to maintain a safe, welcoming space.

The role emphasizes timely reporting, de-escalation in distress, and participation in trainings to strengthen trauma-informed practices and shelter operations knowledge.

Qualifications

• Experience in shelter, residential, or communal living environments preferred.
• Familiarity with trauma-informed care and structured support approaches.
• Strong communication, documentation, and follow-through skills.
• Computer literacy and ability to navigate client databases; Microsoft Office proficiency.
• Valid driver’s license and reliable transportation.

Responsibilities

• Carry a caseload of assigned clients and provide trauma-informed support focused on shelter engagement and well-being.
• Offer regular check-ins, structure reminders, and behavioral guidance for shared space use and routines.
• Document interactions accurately and in a timely manner and report patterns to leadership.
• Assist with shelter operations, room setup, supplies, and adherence to safety policies.
• Collaborate with Shelter Operations to ensure consistent support and shelter flow.
• Respond calmly to emotional distress and use de-escalation techniques when appropriate.
• Participate in onboarding, trainings, and team communications to model expectations.

Skills

Trauma-informed care

Structured support

Communication

Documentation

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office

Client databases

Job description

Safe Harbor in Greenville is seeking a part-time Client Support Specialist to provide trauma-informed support and promote structured, communal living within the shelter environment. You will carry a client caseload, document interactions, and collaborate with the Shelter Operations team to maintain a safe, welcoming space.

The role emphasizes timely reporting, de-escalation in distress, and participation in trainings to strengthen trauma-informed practices and shelter operations knowledge.