Trauma-Informed Shelter Coordinator

Roof Above; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Roof Above in Charlotte, NC seeks a Shelter Specialist to support daily shelter operations, fostering a trauma-informed, person-centered environment and coordinating daily routines.

Responsibilities include assisting guests with basic needs, maintaining safety, documenting logs, and collaborating with case managers. A Bachelor’s degree is preferred; HS diploma required and CPR/First Aid certification within 60 days.

Qualifications

• Bachelor’s degree preferred.
• High school diploma or equivalent required.
• Experience working with homeless populations or shelters preferred.
• CPR and First Aid certification or willingness to obtain within 60 days.
• Knowledge of homelessness issues and teamwork.

Responsibilities

• Provides basic needs assistance to shelter guests.
• Remain punctual, trustworthy and professional.
• Greet guests in a friendly, courteous manner.
• Maintain professionalism under pressure and make responsible decisions.
• Show patience, creativity, flexibility, and compassion.
• Be sensitive to diverse populations and differences.
• Explain program requirements to new guests.
• Coordinate bed assignments, breaks, and daily routines.
• Monitor facility activities to ensure smooth service delivery and safety.
• Communicate effectively in a trauma-informed manner.
• Complete data entry, incident reports, daily log, and other paperwork.
• Adhere to schedule and shift adjustments as needed.
• Maintain professional behavior and document shift communications thoroughly.
• Complete HMIS training within 30 days.

Education

Bachelor's degree preferred

High school diploma or equivalent required

Job description

Roof Above in Charlotte, NC seeks a Shelter Specialist to support daily shelter operations, fostering a trauma-informed, person-centered environment and coordinating daily routines.

Responsibilities include assisting guests with basic needs, maintaining safety, documenting logs, and collaborating with case managers. A Bachelor’s degree is preferred; HS diploma required and CPR/First Aid certification within 60 days.