Trauma-Informed Shelter Specialist

Roof Above; Charlotte (NC); On-site; USD 46,838,000 - 50,585,000; Full time

Job summary

Roof Above is seeking a Shelter Specialist to support daily shelter operations and provide a trauma-informed, person-centered environment. The role reports to the Shelter Supervisor and focuses on minimizing stress while ensuring guest safety and service delivery.

The position emphasizes consistent attendance, compassionate guest interactions, and collaboration with case managers to coordinate care across shelter campuses.

Qualifications

• CPR and First Aid certification required or willingness to obtain within 60 days.
• Bachelor’s degree preferred for this role.
• High school diploma or equivalent required to qualify.
• Strong communication skills in oral and written form to interact with guests and partners.
• Experience working with homeless populations or shelter settings is preferred.

Responsibilities

• Provide basic needs assistance to shelter guests.
• Maintain a professional, compassionate, and trauma-informed environment.
• Coordinate bed assignments, meals, and daily routines with shelter staff.
• Document shelter activities, incidents, and daily logs accurately.
• Communicate effectively with guests and case managers to coordinate care.
• Adhere to assigned shift schedules and complete HMIS training when required.

Skills

CPR/First Aid

Education

Bachelor’s degree preferred

High school diploma or equivalent required

Job description

Roof Above is seeking a Shelter Specialist to support daily shelter operations and provide a trauma-informed, person-centered environment. The role reports to the Shelter Supervisor and focuses on minimizing stress while ensuring guest safety and service delivery.

The position emphasizes consistent attendance, compassionate guest interactions, and collaboration with case managers to coordinate care across shelter campuses.