Trauma-Informed Shelter Services Lead

Ywca; Dayton (OH); On-site; USD 52,000 - 66,000; Full time

Job summary

YWCA Dayton is seeking an energetic Shelter Services Manager to oversee daily shelter operations, supervise Shelter Navigators, and coordinate resident support activities. This exempt, salaried role requires a bachelor’s degree and at least three years of human services experience, including supervisory responsibilities.

The Manager will ensure trauma-informed service delivery, monitor Coordinated Entry and HMIS documentation, build community partnerships, and advocate for housing stability

Qualifications

• Bachelor's degree in social work, Human Services, Psychology, Criminal Justice, Sociology, or related field required.
• Minimum three years of relevant human services experience and one year of supervisory experience.
• HMIS and Coordinated Entry experience preferred.

Responsibilities

• Oversee day-to-day shelter operations, ensure implementation of policies and trauma-informed services, and support quality improvement efforts.
• Directly supervise Shelter Navigators, provide coaching, complete evaluations, and coordinate schedules.
• Oversee Coordinated Entry activities, monitor HMIS documentation and compliance, and assist with audits and reporting requirements.
• Support crisis intervention, resident advocacy, and housing-focused service delivery.
• Maintain partnerships and represent YWCA Dayton in assigned community meetings.

Skills

Trauma-informed care

Staff supervision

Data compliance

Resident advocacy

Crisis management

Communication

Operations excellence

Equity and inclusion

Ethical practice

Housing coordination

Education

Bachelor's degree in Social Work or related field

Tools

HMIS

Coordinated Entry

Job description

YWCA Dayton is seeking an energetic Shelter Services Manager to oversee daily shelter operations, supervise Shelter Navigators, and coordinate resident support activities. This exempt, salaried role requires a bachelor’s degree and at least three years of human services experience, including supervisory responsibilities.

The Manager will ensure trauma-informed service delivery, monitor Coordinated Entry and HMIS documentation, build community partnerships, and advocate for housing stability