Shelter Services Manager

YWCA Dayton; Dayton (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

YWCA Dayton is seeking an energetic, dedicated professional for the Shelter Services Manager role. This exempt, salaried position works 40+ hours weekly with occasional evenings and weekends.

You will supervise Shelter Navigators and coordinate resident support while ensuring trauma-informed, equity-focused services. You will oversee Coordinated Entry and HMIS documentation, support audits, and build partnerships to promote housing stability.

Qualifications

• Bachelor's degree in social work, Human Services, Psychology, Criminal Justice, Sociology, or related field required.
• Minimum three years of relevant human services experience and one year of supervisory experience.
• HMIS and Coordinated Entry experience preferred.

Responsibilities

• Oversee day-to-day shelter operations and ensure policy implementation with trauma-informed practices.
• Directly supervise Shelter Navigators, provide coaching, evaluations, and scheduling.

Skills

Trauma-informed service delivery

Leadership & staff development

Data & compliance awareness

Resident-centered advocacy

Crisis management & problem solving

Communication & collaboration

Organizational & operational focus

Equity, inclusion & anti-racism

Professional integrity & ethics

Housing-focused service coordination

Education

Bachelor's degree in social work or related field

Job description

Description

YWCA Dayton, a 24-hour organization dedicated to the elimination of racism and the empowerment of women, seeks an energetic, dedicated professional to join our team. The Shelter Services Manager is an exempt, salaried position working 40+ hours weekly, including occasional evenings and weekends as needed. The Shelter Services Manager reports to the Director of Data and Compliance and is responsible for the daily operation of shelter services, supervision of Shelter Navigators, and coordination of resident support activities.

PRIMARY RESPONSIBILITIES

• Shelter Operations and Program Management: Oversee day-to-day shelter operations, ensure implementation of policies and trauma-informed services, and support quality improvement efforts.


• Staff Supervision and Development: Directly supervise Shelter Navigators, provide coaching, complete evaluations, and coordinate schedules.


• Coordinated Entry and Data Compliance: Oversee Coordinated Entry activities, monitor HMIS documentation and compliance, and assist with audits and reporting requirements.


• Resident Services and Advocacy: Support crisis intervention, resident advocacy, and housing-focused service delivery.


• Collaboration and Community Engagement: Maintain partnerships and represent YWCA Dayton in assigned community meetings.

SUPERVISORY RESPONSIBILITIES

• Directly supervises Shelter Navigators and designated shelter staff.


• Responsible for scheduling, performance management, corrective action, onboarding, and development.

Requirements

SKILLS & COMPETENCIES

• Trauma-Informed Service Delivery: Demonstrates an understanding of trauma and applies trauma-informed principles that promote safety, trust, empowerment, and respect.


• Leadership and Staff Development: Provides effective supervision, coaching, accountability, and professional development for staff.


• Data and Compliance Awareness: Ensures compliance with HMIS, Coordinated Entry, documentation, confidentiality, and funding requirements.


• Resident-Centered Advocacy: Promotes self-determination and equitable access to housing, safety, stability, and resources.


• Crisis Management and Problem Solving: Responds effectively to crises using sound judgment and practical solutions.


• Communication and Collaboration: Builds productive relationships through clear, respectful, and professional communication.


• Organizational and Operational Excellence: Manages priorities efficiently while ensuring operational effectiveness and compliance.


• Commitment to Equity, Inclusion, and Anti-Racism: Advances YWCA Dayton mission through equitable and inclusive practices.


• Professional Integrity and Ethical Practice: Maintains confidentiality, accountability, and ethical decision-making.


• Housing-Focused Service Coordination: Supports housing stability through coordinated services and community partnerships.

EDUCATION & EXPERIENCE

• Bachelor's degree in social work, Human Services, Psychology, Criminal Justice, Sociology, or related field required.


• Minimum three years of relevant human services experience and one year of supervisory experience.


• HMIS and Coordinated Entry experience preferred.