Shelter Navigator - Part Time

YWCA Dayton

Dayton (OH)

On-site

USD 18,184 - 25,898

Part time

14 days+

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Benefits offered by this job

Health, dental and vision coverage

Generous PTO and holiday pay

Employee Assistance Program

Job summary

A community service organization in Dayton seeks a Shelter Navigator to provide crisis support specifically for survivors of domestic violence and related issues. This part-time position entails varied shifts, primarily during weekends, and involves responding to crisis requests, assessing client needs, and maintaining shelter operations. Ideal candidates should have knowledge of trauma-informed care, complete educational requirements, and show sensitivity towards social justice issues. This role does not conform to traditional administrative duties.

Qualifications

Active driver’s license and clean driving record required.
Must work independently.
Understanding of racial equity and social justice issues.

Responsibilities

Respond to crisis service requests including phone and in-person.
Assess shelter clients for eligibility.
Maintain cleanliness and basic necessities at the shelter.

Skills

Familiar with trauma informed care

Crisis intervention techniques

Conflict resolution techniques

Ability to prioritize

Education

High School Diploma or GED

Associates Degree in Social Services

Crisis services experience

Job description

Description

YWCA Dayton, a 24-hour organization dedicated to the empowerment of women and the elimination of racism, seeks an energetic, dedicated person to be an integral part of our team. The Shelter Navigator is responsible for ensuring that survivors of domestic violence, intimate partner violence, sexual assault, human trafficking, and stalking, and their children have access to a crisis hotline and/or shelter on a 24-hour per day basis. This is a part-time, varied shift position (up to 20 hours per week, Friday - Sunday), days off will vary, and the role is not a traditional administrative position. This person supports the vision, mission, and values of YWCA Dayton.

PRIMARY RESPONSIBILITIES:

Respond to crisis service requests, including in-person, phone calls, web-based communication, and messages made to YWCA 24-hour crisis services, and screen all communication for immediate needs and provide supportive listening and service linkage.
Assess potential shelter clients for eligibility and provide alternate options for those who cannot be accommodated.
Provides support in shelter to ensure 24-hour coverage, including intake paperwork, general shelter oversight, and other duties as needed.
Completes and maintains all relevant documentation, including intake packets, call logs, and hotline contact sheets.
Assists facilities and operations in maintaining the cleanliness of the shelter and the availability of basic needs for clients including hygiene products, cleaning products, laundry detergent, infant care items, etc.
Maintain thorough, up-to-date knowledge of community resources and YWCA Dayton service areas to ensure effective referrals.
Performs other duties as assigned.

Requirements

SKILLS AND QUALIFICATIONS:

Familiar with trauma informed care, crisis intervention, and conflict resolution techniques is a must.
Active driver’s license and clean driving record.
Must be able to work independently.
Understanding of racial equity and social justice issues and a demonstrated sensitivity to the needs of those we serve.
Responsive to the needs and requests of clients, residents, staff and Board of Directors with a willingness to collaborate and ability to prioritize and meet deadlines.

EDUCATION & EXPERIENCE: