Trauma-Informed Shelter Safety & Support Specialist

Mercy House; Santa Barbara (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

Mercy House in Santa Barbara is seeking a Safety Specialist for the Emergency Shelter Program. The role requires a flexible schedule including mornings, some weekends, and holidays, with a $24.00/hour wage.

You will support shelter operations, maintain safety, assist with inventory, and help guests on their path toward housing. The position emphasizes trauma-informed, client-focused service, effective communication, and the ability to manage high volumes of tasks while staying respectful and

Qualifications

• Patience, tolerance, and understanding for clients with urgent needs.
• Ability to perform crisis intervention as needed.
• Guest-focused, trauma-informed, and housing-focused duties.
• Clear, respectful written and verbal communication required.

Responsibilities

• Shelter Support: ensure a safe, guest-focused environment and assist with activities.
• Administration: maintain daily summaries, records, and logs.
• Miscellaneous: assist with guest services and ad hoc projects.
• Perimeter checks, fire watch duties, and coordination with security.

Skills

Patience

Crisis intervention

Trauma-informed care

Communication skills

Team coordination

Microsoft Word & Excel

Reliability

Multitasking

Crowd control

Diversity sensitivity

Job description

Mercy House in Santa Barbara is seeking a Safety Specialist for the Emergency Shelter Program. The role requires a flexible schedule including mornings, some weekends, and holidays, with a $24.00/hour wage.

You will support shelter operations, maintain safety, assist with inventory, and help guests on their path toward housing. The position emphasizes trauma-informed, client-focused service, effective communication, and the ability to manage high volumes of tasks while staying respectful and