Trauma-Informed Shelter Support Leader

Safeharborsc; Greenville (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Safe Harbor in Greenville, SC seeks a Lead Client Support Specialist to supervise CSS staff, ensure trauma-informed care, and uphold SOCS standards. This on-site role balances direct client support, supervision, and operations oversight within a healing-centered shelter.

The Lead CSS will provide coaching, orientation for new staff, and assist with weekly coverage and safety tasks while maintaining professional boundaries and high quality documentation.

Qualifications

• High school diploma or GED required; relevant college coursework and/or experience preferred.
• 1+ years of supervisory or residential shelter experience preferred.
• Knowledge of trauma-informed care, communal living, and client-centered communication.
• Strong leadership, organization, and follow-through skills.
• Proficient in Microsoft Teams, Outlook, Word, Excel, and agency documentation systems.
• Ability to de-escalate conflicts and maintain calm in crisis situations.
• Valid driver’s license and reliable transportation required.
• Ability to lift and transport supplies, walk stairs, and engage in hands-on facility tasks.

Responsibilities

• Supervise and mentor CSS across shelter(s), ensuring trauma-informed and agency standards.
• Provide real-time coaching on documentation, communication, and service delivery.
• Support onboarding and competency check-ins for new CSS.
• Participate in interviews, selection processes, and performance evaluations as requested.
• Maintain professional boundaries and consistency in communication.
• Assist with weekly shelter coverage scheduling and staff coordination.
• Support peer mentorship across shifts as outlined in SOCS.
• Provide trauma-informed structure coaching and emotional support to clients.
• Support Shelter Support Program activities, meetings, and follow-ups.
• Lead or assist Community Living Groups and engagement events.
• Assist with new arrival orientations and structured check-ins.
• Model trauma-informed communication and client dignity.
• Conduct monthly shelter walk-throughs to assess safety and cleanliness.
• Coordinate room inspections, chores, and shelter upkeep.
• Monitor inventories, groceries, and supply orders.
• Assist with welcome kits and room turnover.
• Assist with fire drills and safety classes.
• Engage with vendors, volunteers, or maintenance staff.
• Provide helpline coverage and document actions per protocol.
• Submit weekly updates on shelter flow and operational highlights.
• Participate in cross-location meetings and trainings.
• Collaborate with the SOCS team to ensure consistency in shelter standards.

Skills

Supervisory experience

Trauma-informed care

Leadership

Client-centered communication

De-escalation

Driver’s license

Hands-on facility tasks

Microsoft Teams

Outlook

Word

Excel

Documentation systems

Education

High school diploma or GED

Tools

Microsoft Teams

Outlook

Word

Excel

Job description

Safe Harbor in Greenville, SC seeks a Lead Client Support Specialist to supervise CSS staff, ensure trauma-informed care, and uphold SOCS standards. This on-site role balances direct client support, supervision, and operations oversight within a healing-centered shelter.

The Lead CSS will provide coaching, orientation for new staff, and assist with weekly coverage and safety tasks while maintaining professional boundaries and high quality documentation.