Shelter Operations Coordinator

Safeharborsc; Greenville (SC); On-site; USD 42,000 - 66,000; Full time

Job summary

Safe Harbor in Greenville, SC seeks a Shelter Operations Coordinator to support the daily operations of our emergency shelter program for survivors of domestic violence and their children. You will interact with clients during coverage, answer questions, offer support, and help maintain a safe, respectful community living environment.

In addition to client support, you will maintain organized systems, coordinate supplies and groceries, monitor shelter readiness, and support documentation and

Qualifications

• Proven ability to de-escalate conflict, manage crises, and make sound decisions.
• Experience coaching, training, or mentoring staff or volunteers.
• Demonstrated ability to serve as a primary trainer, including facilitating shadow training and onboarding support.
• Experience conducting or supporting quality assurance processes, including reviewing documentation and reinforcing adherence to policies and procedures.
• Demonstrated ability to model trauma-informed, survivor-centered practices in client interactions and staff support.
• Experience collaborating across agency programs to support coordinated, client-centered services.

Responsibilities

• Monitor daily shelter operations to ensure shared spaces, supplies, and operational systems remain organized and functional.
• Maintain shelter operational trackers, logs, and internal forms used by the Shelter Operations and Client Support Team (SOCS).
• Support a safe, respectful, and well-functioning shelter environment through both operational functions and day-to-day client interaction.
• Monitor shelter inventory, including cleaning supplies, household items, personal care products, and operational materials.
• Assist with the organization of shelter spaces and grocery coordination, supply pickups, and restocking when needed.
• Conduct routine quality assurance checks of shelter documentation, including logs, trackers, and operational forms.
• Upload missing documentation and assist with maintaining organized forms and operational records.
• Identify documentation patterns or gaps and communicate concerns to shelter leadership.
• Communicate operational updates and concerns with the Lead Client Support Specialists, Shelter Operations Supervisor, and Director of Shelter Operations.
• Participate in team meetings, supervision sessions, and training opportunities.

Skills

De-escalation

Crisis management

Staff coaching/training

Trauma-informed care

Client support

Cross-functional collaboration

Education

Associate’s degree preferred / equivalent experience

Tools

Outlook

Teams

Word

Database entry

Job description

Reports to: Shelter Operations Supervisor

Status: Full-Time, Non-Exempt, Eligible for Benefits

Position Summary:

The Shelter Operations Coordinator supports the daily functioning of Safe Harbor’s emergency shelter program serving survivors of domestic violence and their children. This role provides direct interaction with clients during shelter coverage, responding to questions, offering support, and helpingmaintaina safe, respectful community living environment.

In addition to client support, the Shelter Operations Coordinator helps ensure the shelteroperatessmoothly bymaintainingorganized systems, coordinating supplies and groceries, monitoring shelter readiness, and supporting documentation and operational workflows.This position also assists staff in learning shelter procedures and internal systems to promote consistent, trauma-informed services for residents.

Through both client engagement and operational coordination, the Shelter Operations Coordinator helps create a stable, well-organized shelter environment where survivors and their children can focus on safety, healing, and rebuilding their lives.

Key Responsibilities:

Daily Shelter Operations

• Monitor daily shelter operations to ensure shared spaces, supplies, and operational systemsremainorganized and functional.

• Maintain shelter operational trackers, logs, and internal forms used by the Shelter Operations and Client Support Team (SOCS).

• Support a safe, respectful, and well-functioning shelter environment through both operationalfunctionsand day-to-day client interaction.

Inventory, Supplies, and Groceries

• Monitor andmaintainshelter inventory, including cleaning supplies, household items, personal care products, and operational materials.

• Assistwith the organization of shelter spaces.

• Assistwith grocery coordination, supply pickups, and restocking when needed.

Quality Assurance and Documentation Support

• Conduct routine quality assurance checks of shelter documentation, including logs, trackers, and operational forms.

• Review documentation for accuracy, clarity, and completeness.

• Upload missing documentation andassistwithmaintainingorganized forms and operational records.

• Identifydocumentation patterns or gaps and communicate concerns to shelter leadership.

Shelter Safety and Facility Monitoring

• Monitor facility readiness, including signage, safety equipment, and shared space organization.

• Assistwith shelter readiness and documentation related to safety and compliance requirements.

Staff Training and Operational Support

• Serve as a primary trainer for operational shadow training fornew staff.

• Support staff in understanding operational forms, trackers, and shelter systems.

• Reinforce consistent use of shelter procedures and internal systems.

Collaboration and Communication

• Communicate operational updates and concerns with the Lead Client Support Specialists, Shelter Operations Supervisor,and Director of Shelter Operations.

• Participate in team meetings, supervision sessions, and training opportunities.

• Support cross-location coordination when operational needs arise.

Qualifications

• Associate’s degree preferred, or equivalent experience.

• Minimum 1-3 years of experience working in a team support or leadership role in a human services or fast-paced environment.

• Experience supporting daily operations in a 24/7 or fast-paced setting.

• Proven ability to de-escalate conflict, manage crises, and make sound decisions under pressure.

• Experience coaching, training, or mentoring staff or volunteers, with a focus on accountability and skill development.

• Demonstrated ability to serve as a primary trainer, including facilitating shadow training and onboarding support.

• Experience conducting or supporting quality assurance processes, including reviewing documentation and reinforcing adherence to policies and procedures.

• Demonstrated ability to model trauma-informed, survivor-centered practices in both client interactions and staff support.

• Experience collaborating across agency programs to support coordinated, client-centered services.

• Comfortable providing guidance and support to staff learning operational procedures.

• Computer literacy, including Outlook, Teams, Word, and database entry.

• Valid driver’s license with a clean driving record and ability to safelyoperateagency vehicles as needed to support shelter operations.

Work Environment and Physical Requirements

• Work occurs in residential shelter environments serving survivors of domestic violence and their children.

• Frequent walking throughout shelter spaces and regular interaction with staff and clients.

• Occasional lifting of supplies up to 25-30 pounds.

• Perform other duties as assigned.

Safe Harbor is committed to providing trauma-informed, respectful, and supportive services to survivors of domestic abuse. Staff are expected to uphold agency values, maintainconfidentiality, and contribute to a safe and welcoming shelter environment.