Trauma-Informed Shelter Operations Lead

Safeharborsc; Greenville (SC); On-site; USD 42,000 - 66,000; Full time

Job summary

Safe Harbor in Greenville, SC seeks a Shelter Operations Coordinator to support the daily operations of our emergency shelter program for survivors of domestic violence and their children. You will interact with clients during coverage, answer questions, offer support, and help maintain a safe, respectful community living environment.

In addition to client support, you will maintain organized systems, coordinate supplies and groceries, monitor shelter readiness, and support documentation and

Qualifications

• Proven ability to de-escalate conflict, manage crises, and make sound decisions.
• Experience coaching, training, or mentoring staff or volunteers.
• Demonstrated ability to serve as a primary trainer, including facilitating shadow training and onboarding support.
• Experience conducting or supporting quality assurance processes, including reviewing documentation and reinforcing adherence to policies and procedures.
• Demonstrated ability to model trauma-informed, survivor-centered practices in client interactions and staff support.
• Experience collaborating across agency programs to support coordinated, client-centered services.

Responsibilities

• Monitor daily shelter operations to ensure shared spaces, supplies, and operational systems remain organized and functional.
• Maintain shelter operational trackers, logs, and internal forms used by the Shelter Operations and Client Support Team (SOCS).
• Support a safe, respectful, and well-functioning shelter environment through both operational functions and day-to-day client interaction.
• Monitor shelter inventory, including cleaning supplies, household items, personal care products, and operational materials.
• Assist with the organization of shelter spaces and grocery coordination, supply pickups, and restocking when needed.
• Conduct routine quality assurance checks of shelter documentation, including logs, trackers, and operational forms.
• Upload missing documentation and assist with maintaining organized forms and operational records.
• Identify documentation patterns or gaps and communicate concerns to shelter leadership.
• Communicate operational updates and concerns with the Lead Client Support Specialists, Shelter Operations Supervisor, and Director of Shelter Operations.
• Participate in team meetings, supervision sessions, and training opportunities.

Skills

De-escalation

Crisis management

Staff coaching/training

Trauma-informed care

Client support

Cross-functional collaboration

Education

Associate’s degree preferred / equivalent experience

Tools

Outlook

Teams

Word

Database entry

Job description

Safe Harbor in Greenville, SC seeks a Shelter Operations Coordinator to support the daily operations of our emergency shelter program for survivors of domestic violence and their children. You will interact with clients during coverage, answer questions, offer support, and help maintain a safe, respectful community living environment.

In addition to client support, you will maintain organized systems, coordinate supplies and groceries, monitor shelter readiness, and support documentation and