Trauma-Informed Shelter Advocate & Crisis Navigator

The SAFE Alliance; Austin (TX); Hybrid; USD 51,000 - 53,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holidays

Personal holidays

Dental

Vision

Flexible spending

Pet insurance

403(b) retirement plan with employer 1

Employer match up to 1%

Wellness programs

Job summary

The SAFE Alliance seeks a Community Shelter Advocate for the Residential & Support Services program at the Community Shelter Campus in Austin, Texas. This role provides trauma-informed, client-centered crisis response and case management to survivors of violence, navigating resources toward safety and self-sufficiency.

Responsibilities include crisis intervention, advocacy, and collaboration with shelters, legal services, and housing programs; strong communication with diverse clients is

Qualifications

• Strong crisis intervention, de-escalation, problem-solving, and advocacy skills.
• Ability to maintain professionalism, confidentiality, and strong ethical boundaries.
• Excellent communication and interpersonal skills with diverse populations.
• Proficiency in Microsoft Office and database management systems.
• Ability to work independently while maintaining a team-oriented approach.

Responsibilities

• Provide crisis intervention, safety planning, and emotional support for clients, individually and in groups.
• Assist clients in accessing shelter, legal advocacy, counseling, education, and housing support.
• Serve as a liaison between clients and community resources with appropriate referrals.
• Maintain a client-focused approach, prioritizing client needs, strengths, and self-determination; may conduct assessments and develop service plans.
• Safety planning with clients and collaboration with partner organizations.
• Represent SAFE in community meetings and trainings; build relationships with service providers and law enforcement when needed.
• Document client interactions and ensure compliance with grant/contract requirements; participate in meetings and trainings.
• Travel for client services, outreach, and community engagement; may drive agency vehicle.

Skills

Crisis intervention

Advocacy

Case management

Trauma-informed care

Communication

Education

Bachelor's in Social Work/Psych

Tools

Microsoft Office

Database management

Job description

The SAFE Alliance seeks a Community Shelter Advocate for the Residential & Support Services program at the Community Shelter Campus in Austin, Texas. This role provides trauma-informed, client-centered crisis response and case management to survivors of violence, navigating resources toward safety and self-sufficiency.

Responsibilities include crisis intervention, advocacy, and collaboration with shelters, legal services, and housing programs; strong communication with diverse clients is