Trauma-Informed Senior Case Manager, Housing Stability

Heartland Family Service; Council Bluffs (IA); On-site; USD 27,000 - 32,000; Full time

Job summary

Heartland Family Service in Council Bluffs, IA, is seeking a homeless prevention specialist to serve residents in Iowa and Nebraska counties. The role emphasizes trauma-informed, client-centered case management for up to three months, with screenings, referrals, and housing stability planning.

Qualifications include a Bachelor’s degree in social work and two years of direct care experience, plus proficiency with MS Office.

Qualifications

• Requires a Bachelor’s degree in social work or a comparable human services field.
• At least two years of direct care experience in human services or an equivalent combination.
• Working knowledge of computer programs including Word, Excel, and Outlook.

Responsibilities

• Demonstrates good interpersonal skills in developing rapport with clients on the phone and in person.
• Assist with returning incoming calls for homeless prevention services as needed.
• Ensure timely response to clients, including conducting an initial screening for eligibility via phone and providing referral services for those who do not qualify.
• Responsible for verifying and documenting the eligibility of applicants and maintaining comprehensive, accurate service records for all approved or denied clients.
• Provides housing stability focused case management services related to meeting the housing needs of program participants and helping them to avoid any episodes of homelessness.
• Completes a comprehensive assessment to assist the clients in identification of strengths, needs and goals.
• Assist individuals and families in locating, obtaining, and retaining suitable housing through housing search and placement services.
• Conduct housing habitability inspections and lead based paint screening (as needed) on all clients assisted through homeless prevention.
• Assist program participants with critical skills related to budgeting, money management, credit counseling, and interpersonal communication.
• Assess need and eligibility for financial assistance and ensure proper management of program funding.
• Demonstrates knowledge of current community and Heartland Family Service programs and resources to meet client needs.

Skills

Bachelor’s degree in social work

Two years direct care experience

Education

Bachelor’s degree in social work

Tools

MS Office (Word/Excel/Outlook)

Job description

Heartland Family Service in Council Bluffs, IA, is seeking a homeless prevention specialist to serve residents in Iowa and Nebraska counties. The role emphasizes trauma-informed, client-centered case management for up to three months, with screenings, referrals, and housing stability planning.

Qualifications include a Bachelor’s degree in social work and two years of direct care experience, plus proficiency with MS Office.