Homeless Prevention Program Lead

Heartland Family Service; Omaha (NE); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Heartland Family Service in Omaha, NE seeks a Program Coordinator - Homeless Prevention to supervise the homeless prevention and housing search teams serving Douglas, Sarpy and Pottawattamie Counties. The role drives program outcomes, oversees staffing, and ensures compliance with funding rules while promoting trauma-informed care.

The position requires a Bachelor's in Human Services and at least three years in case management or direct service, plus a valid driver’s license.

Qualifications

• Bachelor’s Degree in Human Services or related field AND three years of experience in case management or direct service provision
• Supervisory/program management experience is a plus
• Valid Driver’s License and acceptable driving record

Responsibilities

• Provides positive leadership and promotes the trauma informed culture for all direct service staff, program clients and in the community.
• Responsible for hiring and training new staff and for the ongoing development and training of all staff in the program
• Responsible for recruiting and supervising interns in the programs.
• Provides on-going and regular supervision of program staff, including individual meetings and accompanying staff in the field, as needed.
• Leads weekly meetings, including approving cases for assistance, reviewing caseloads and providing feedback on case plans and service delivery.
• Provides case coverage in emergency and back-up situations.
• Reviews and monitors client records to ensure that required information is collected, entered into prescribed formats, and reported in a timely manner
• Ensure program compliance with funding regulations and compliance with agency policies and procedures.
• Ensure that the program meets targets performance outcome, including making adjustments to the program as needed to improve performance.
• Completes and reviews quarterly outcome reports.
• Complete monthly, quarterly and annual reports as required by funding sources
• Outreach to new landlords and property managers within the community to inform them of the programs and recruit prospective landlords
• Trained in Housing Quality Standards and NSPIRE inspections and completes inspections for the programs as needed.
• Collaborates with Program Director to improve policies and procedures to increase efficiency of the program
• Demonstrates knowledge of current community and Heartland Family Service programs and resources
• Is actively involved in the Continuum of Care, including attending meetings or participating on task forces
• Travel is required, included use of personal vehicle.
• Is dependable and punctual regarding scheduling and attendance
• Is able to work both independently, with little supervision, and as a part of a team.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Is able to develop positive working relationships with clients, referral sources, service agencies, landlords, and others encountered in the course of work.
• Creates, maintains, and shares as appropriate a dynamic self-care plan.
• Strives to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• Performs other program related duties as assigned.

Skills

Leadership

Supervisory experience

Case management

Education

Bachelor's Degree in Human Services or related field

Job description

Heartland Family Service in Omaha, NE seeks a Program Coordinator - Homeless Prevention to supervise the homeless prevention and housing search teams serving Douglas, Sarpy and Pottawattamie Counties. The role drives program outcomes, oversees staffing, and ensures compliance with funding rules while promoting trauma-informed care.

The position requires a Bachelor's in Human Services and at least three years in case management or direct service, plus a valid driver’s license.