Care Team Program Coordinator — Trauma-Informed Leader

Heartland Family Service; Council Bluffs (IA); On-site; USD 54,000 - 70,000; Full time

Job summary

Heartland Family Service in Council Bluffs, IA is hiring a Care Team Program Coordinator to support the Community-Based Services Program Director, supervise Care Team Specialists, and ensure high-quality care coordination across the Southwest Iowa region. The role requires travel to regional offices and CCBHC hubs, and a commitment to trauma-informed, recovery-oriented practice.

The position offers 40 hours per week with compensation determined by total years of experience, and a collaborative,

Qualifications

• Bachelor’s Degree in Human Services, Psychology, Social Services, Sociology, or related field preferred or 3 years of equivalent experience.
• Minimum one year of experience in health and human services or related field.
• Minimum one year of supervisory experience.
• Strong organizational, leadership, and communication skills.

Responsibilities

• Provide direct supervision, coaching, and performance oversight for Care Team Specialists in alignment with agency standards and CCBHC best practices.
• Oversee team assignments, treatment planning, and day-to-day problem solving based on client needs.
• Mentor staff and promote a trauma-informed, strengths-based workplace culture.
• Ensure program quality through monitoring, evaluation, and compliance with established metrics.
• Manage deadlines for reports, projects, and deliverables, ensuring timely completion.
• Coordinate and facilitate team meetings, trainings, and organizational processes.
• Ensure accurate and timely documentation of assessments, case plans, and data.
• Assist with recruitment, hiring, and onboarding, including applicant screening, interviews, and reference checks.
• Identify opportunities for innovation and funding to expand service delivery and meet client needs.
• Collaborate directly with the Program Director on strategic planning, quality assurance, and implementation of services.
• Create, maintain and share as appropriate a dynamic self-care plan.
• Strive to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• Essential functions of this job are to be performed on company physical work site or designated workspace.

Skills

Communication skills

Leadership

Organizational skills

Education

Bachelor’s Degree in Human Services, Psychology, Social Services, Sociology, or related field

Job description

Heartland Family Service in Council Bluffs, IA is hiring a Care Team Program Coordinator to support the Community-Based Services Program Director, supervise Care Team Specialists, and ensure high-quality care coordination across the Southwest Iowa region. The role requires travel to regional offices and CCBHC hubs, and a commitment to trauma-informed, recovery-oriented practice.

The position offers 40 hours per week with compensation determined by total years of experience, and a collaborative,