Trauma-Informed Peer Crisis Support Advocate

Trilogy Behavioral Healthcare; Chicago (IL); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance (BCBS of IL)

Paid maternity/paternity leave

Vision Insurance

Life Insurance

Long-Term & Short-Term Disability

EAP

403(b) Retirement Plan with Employer M

Job summary

The Peer Crisis Support Specialist provides direct, peer‑led crisis diversion support through Trilogy’s Living Room program. Using lived experience with mental health and/or substance use recovery, this role fosters hope, connection, and engagement for guests experiencing emotional distress or behavioral health challenges.

As a key Living Room team member, the specialist delivers trauma‑informed, client‑centered services, collaborates with guests and partners, and promotes recovery while

Qualifications

• Active CRSS certification required upon hire.
• Lived experience with mental health/substance use recovery used professionally.
• High school diploma or GED required; higher education preferred.

Responsibilities

• Welcome and engage guests using a warm, recovery‑oriented approach.
• Provide peer support leveraging lived experience to instill hope.
• Assist guest intake, assessment, orientation, and operational tasks.
• Build supportive relationships through active listening and engagement.
• Assist guests in identifying strengths, goals, and resources.
• Develop wellness, recovery, and safety plans with guests.
• Provide emotional support, advocacy, and recovery coaching.
• Facilitate referrals and warm handoffs to ongoing services.
• Maintain accurate documentation and comply with regulations.
• Collaborate with crisis providers and community partners.

Skills

CRSS certification

Lived experience with recovery

Peer support

Communication skills

Documentation

Education

High school diploma or GED

Associate's or bachelor's degree preferred

Job description

The Peer Crisis Support Specialist provides direct, peer‑led crisis diversion support through Trilogy’s Living Room program. Using lived experience with mental health and/or substance use recovery, this role fosters hope, connection, and engagement for guests experiencing emotional distress or behavioral health challenges.

As a key Living Room team member, the specialist delivers trauma‑informed, client‑centered services, collaborates with guests and partners, and promotes recovery while