Office Assistant (Trauma-Informed Care Setting)

Coastal Horizons Center; Shallotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Loan Repayment

401k

Paid Holidays

Diversity events

Job summary

Coastal Horizons Center is seeking an Office Assistant to support administrative and front desk functions in a trauma-informed care setting at our Shallotte, NC location. The role emphasizes empathy, confidentiality, cultural sensitivity, and professionalism when interacting with clients, staff, and visitors.

You will greet clients, answer phones, schedule appointments for therapists, maintain files, assist with third-party billing, and help ensure a welcoming, safe environment.

Qualifications

• High school diploma or equivalent
• Minimum of two years of clerical or administrative experience
• Experience with third party medical billing preferred
• Ability to work a flexible schedule
• Strong organizational communication and computer skills
• Ability to interact professionally and compassionately with diverse populations in a trauma informed environment

Responsibilities

• Provide front desk coverage and greet clients in a respectful supportive manner
• Answer phones and assist callers with professionalism and discretion
• Conduct appointment reminder calls
• Schedule appointments for therapists counselors and other staff
• Check in new clients and review required paperwork
• Maintain accurate filing of client documentation
• Collect and post client payments; assist with third party billing as assigned
• Maintain strict confidentiality of all client information
• Print SAIOP certificates
• Place orders for office supplies
• Enroll patients into services for the expanded dosing program
• Support daily operations of the New Hanover office and perform other duties as assigned

Skills

Organizational skills

Communication

Trauma-informed approach

Interpersonal skills

Professionalism

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Billing software

Job description

Coastal Horizons Office Assistant Trauma Informed Care Setting The Office Assistant performs a variety of administrative and front desk support functions while helping maintain a welcoming safe and supportive environment for clients staff and visitors This position requires the ability to interact with individuals who may have experienced trauma substance use disorders or behavioral health challenges using principles of trauma informed care including empathy confidentiality cultural sensitivity and professionalism

Location: On site City State County: Shallotte NC Brunswick County Schedule: Full Time

POSTION HIGHLIGHTS

• Provide front desk coverage and greet clients in a respectful supportive manner
• Answer phones and assist callers with professionalism and discretion
• Conduct appointment reminder calls
• Schedule appointments for therapists counselors and other staff
• Check in new clients and review required paperwork
• Maintain accurate filing of client documentation
• Collect and post client payments; assist with third party billing as assigned
• Maintain strict confidentiality of all client information
• Pick up and distribute incoming mail
• Print SAIOP certificates
• Place orders for office supplies
• Enroll patients into services for the expanded dosing program
• Support daily operations of the New Hanover office and perform other duties as assigned
• This position is subject to OSHA regulations regarding bloodborne pathogens due to potential exposure to bodily fluids

REQUIRED EDUCATION & QUALIFICATIONS

• High school diploma or equivalent business coursework preferred
• Minimum of two 2 years of clerical or administrative experience or equivalent combination of education and experience
• Experience with third party medical billing preferred
• Ability to work a flexible schedule
• Strong organizational communication and computer skills
• Ability to interact professionally and compassionately with diverse populations in a trauma informed environment

ADDITIONAL INFORMATION

Work in a collaborative mission driven behavioral health setting Support services that help individuals and families recover and thrive Contribute to a safe respectful and inclusive client experience

SALARY & BENEFITS

• Competitive salary based on experience
• Comprehensive medical dental and vision insurance
• Educational loan repayment programs and career growth opportunities
• Retirement savings plan 401k
• Generous paid time off rollover hours and 14 paid holidays
• Employee engagement activities resource groups and diversity events

EEO STATEMENT

Coastal Horizons is an Equal Employment Opportunity EEO employer

All qualified applicants will receive consideration for employment without regard to race color religion sexual orientation gender gender identity and expression national origin age disability or protected veteran status

We celebrate diversity and are committed to creating an inclusive environment for all of our associates