Trauma-Informed Office Assistant (Front Desk & Admin)

Coastal Horizons Center, Inc.; Wilmington (NC); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) retirement plan

Paid time off and holidays

Educational loan repayment programs

Job summary

Coastal Horizons Center, Inc. seeks an Office Assistant for a trauma-informed care setting in Wilmington, NC. The role provides front desk coverage, greets clients, handles phones, schedules appointments, and supports staff with confidential documentation and billing tasks.

The position requires a high school diploma, at least two years of clerical experience, and the ability to work a flexible schedule. Training and onboarding will cover OSHA safety and privacy standards in a behavioral health

Qualifications

• High school diploma or equivalent; business coursework preferred.
• Minimum of two years of clerical or administrative experience or equivalent.
• Experience with third-party medical billing preferred.
• Ability to work a flexible schedule and interact professionally with diverse populations in a trauma-informed environment.

Responsibilities

• Provide front desk coverage and greet clients in a respectful, supportive manner.
• Answer phones and assist callers with professionalism and discretion.
• Conduct appointment reminder calls.
• Schedule appointments for therapists, counselors, and other staff.
• Check in new clients and review required paperwork.
• Maintain accurate filing of client documentation.
• Collect and post client payments; assist with third-party billing as assigned.
• Maintain strict confidentiality of all client information.
• Print SAIOP certificates and place orders for office supplies.
• Enroll patients into services for the expanded dosing program.
• Support daily operations of the New Hanover office.

Skills

Organizational skills

Communication skills

Computer skills

Trauma-informed care understanding

Front desk experience

Education

High school diploma or equivalent (business coursework preferred)

Tools

Medical Billing software

Job description

Coastal Horizons Center, Inc. seeks an Office Assistant for a trauma-informed care setting in Wilmington, NC. The role provides front desk coverage, greets clients, handles phones, schedules appointments, and supports staff with confidential documentation and billing tasks.

The position requires a high school diploma, at least two years of clerical experience, and the ability to work a flexible schedule. Training and onboarding will cover OSHA safety and privacy standards in a behavioral health