On-site Trauma-Informed Front Desk Admin

Coastal Horizons Center, Inc.; Shallotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Educational loan repayment programs

401k retirement plan

Generous paid time off and 14 paidholi

Diversity events and employee resource

Job summary

Coastal Horizons Center is seeking an Office Assistant to support front desk operations and client services at our Shallotte, NC site. The role emphasizes trauma-informed care, confidentiality, and professionalism when interacting with clients and staff.

Responsibilities include greeting clients, scheduling, reminders, and basic billing tasks, with a focus on accuracy, discretion, and a welcoming environment for all individuals seeking services.

Qualifications

• High school diploma or equivalent (business coursework preferred).
• Minimum of two (2) years of clerical or administrative experience, or equivalent combination of education and experience.
• Experience with third-party medical billing preferred.
• Ability to work a flexible schedule.
• Strong organizational, communication, and computer skills.
• Ability to interact professionally and compassionately with diverse populations in a trauma-informed environment.

Responsibilities

• Provide front desk coverage and greet clients in a respectful, supportive manner.
• Answer phones and assist callers with professionalism and discretion.
• Conduct appointment reminder calls.
• Schedule appointments for therapists, counselors, and other staff.
• Check in new clients and review required paperwork.
• Maintain accurate filing of client documentation.

Skills

Organizational skills

Communication skills

Computer skills

Education

High school diploma or equivalent (business coursework preferred)

Job description

Coastal Horizons Center is seeking an Office Assistant to support front desk operations and client services at our Shallotte, NC site. The role emphasizes trauma-informed care, confidentiality, and professionalism when interacting with clients and staff.

Responsibilities include greeting clients, scheduling, reminders, and basic billing tasks, with a focus on accuracy, discretion, and a welcoming environment for all individuals seeking services.