Office Assistant (Trauma-Informed Care Setting)

Coastal Horizons Center, Inc.; Wilmington (NC); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) retirement plan

Paid time off and holidays

Educational loan repayment programs

Job summary

Coastal Horizons Center, Inc. seeks an Office Assistant for a trauma-informed care setting in Wilmington, NC. The role provides front desk coverage, greets clients, handles phones, schedules appointments, and supports staff with confidential documentation and billing tasks.

The position requires a high school diploma, at least two years of clerical experience, and the ability to work a flexible schedule. Training and onboarding will cover OSHA safety and privacy standards in a behavioral health

Qualifications

• High school diploma or equivalent; business coursework preferred.
• Minimum of two years of clerical or administrative experience or equivalent.
• Experience with third-party medical billing preferred.
• Ability to work a flexible schedule and interact professionally with diverse populations in a trauma-informed environment.

Responsibilities

• Provide front desk coverage and greet clients in a respectful, supportive manner.
• Answer phones and assist callers with professionalism and discretion.
• Conduct appointment reminder calls.
• Schedule appointments for therapists, counselors, and other staff.
• Check in new clients and review required paperwork.
• Maintain accurate filing of client documentation.
• Collect and post client payments; assist with third-party billing as assigned.
• Maintain strict confidentiality of all client information.
• Print SAIOP certificates and place orders for office supplies.
• Enroll patients into services for the expanded dosing program.
• Support daily operations of the New Hanover office.

Skills

Organizational skills

Communication skills

Computer skills

Trauma-informed care understanding

Front desk experience

Education

High school diploma or equivalent (business coursework preferred)

Tools

Medical Billing software

Job description

Office Assistant (Trauma-Informed Care Setting)

Coastal Horizons – Office Assistant (Trauma-Informed Care Setting)

The Office Assistant performs a variety of administrative and front desk support functions while helping maintain a welcoming, safe, and supportive environment for clients, staff, and visitors.

This position requires the ability to interact with individuals who may have experienced trauma, substance use disorders, or behavioral health challenges, using principles of trauma-informed care, including empathy, confidentiality, cultural sensitivity, and professionalism.

Location: On-site
City/State/County: Wilmington, NC – New Hanover County
Schedule: Monday–Saturday (Rotating Saturdays), 5am-2pm (Training for 2 weeks: 8am-5pm)

POSTION HIGHLIGHTS:

• Provide front desk coverage and greet clients in a respectful, supportive manner
• Answer phones and assist callers with professionalism and discretion
• Conduct appointment reminder calls
• Schedule appointments for therapists, counselors, and other staff
• Check in new clients and review required paperwork
• Maintain accurate filing of client documentation
• Collect and post client payments; assist with third-party billing as assigned
• Maintain strict confidentiality of all client information
• Pick up and distribute incoming mail
• Print SAIOP certificates
• Place orders for office supplies
• Enroll patients into services for the expanded dosing program
• Support daily operations of the New Hanover office and perform other duties as assigned

• This position is subject to OSHA regulations regarding bloodborne pathogens due to potential exposure to bodily fluids.

REQUIRED EDUCATION & QUALIFICATIONS

• High school diploma or equivalent (business coursework preferred)
• Minimum of two (2) years of clerical or administrative experience, or equivalent combination of education and experience
• Experience with third-party medical billing preferred
• Ability to work a flexible schedule
• Strong organizational, communication, and computer skills
• Ability to interact professionally and compassionately with diverse populations in a trauma-informed environment

ADDITIONAL INFORMAITON:

Work in a collaborative, mission-driven behavioral health setting

Support services that help individuals and families recover and thrive

Contribute to a safe, respectful, and inclusive client experience

SALARY & BENEFITS:

• Competitive compensation based on experience
• Comprehensive medical, dental, and vision insurance
• Educational loan repayment programs and career growth opportunities
• Retirement savings plan (401k)
• Generous paid time off, rollover hours, and 14 paid holidays
• Employee engagement activities, resource groups, and diversity event

EEO STATEMENT

Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.