Trauma-Informed Front Desk & Admin Assistant

Coastal Horizons; Wilmington (NC); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Holidays

Loan repayment

Job summary

Coastal Horizons in Wilmington, NC seeks an Office Assistant for a trauma-informed care setting. You will handle front desk duties, greet clients, answer calls, schedule appointments, and support billing and administrative tasks. This on-site role requires sensitivity to trauma, confidentiality, and strong organizational skills.

Training and benefits are provided, with a rotating schedule including Saturdays. Join a collaborative behavioral health team focused on client safety and inclusion.

Qualifications

• High school diploma or equivalent; business coursework preferred.
• Minimum two years of clerical or admin experience; healthcare billing exp is a plus.
• Ability to work flexible schedule and handle confidential information.

Responsibilities

• Provide front desk coverage and greet clients respectfully.
• Answer phones and assist callers with discretion and professionalism.
• Conduct appointment reminder calls and schedule therapy appointments.
• Check in new clients and review required paperwork; maintain filing accuracy.
• Collect and post client payments; assist with third‑party billing as assigned.
• Maintain confidentiality of all client information and processes.

Skills

Front desk

Customer service

Phone etiquette

Scheduling

Documentation

Confidentiality

Trauma-informed care

Organizational skills

Computer skills

Education

High school diploma or equivalent

Tools

Billing software

Microsoft Office

Job description

Coastal Horizons in Wilmington, NC seeks an Office Assistant for a trauma-informed care setting. You will handle front desk duties, greet clients, answer calls, schedule appointments, and support billing and administrative tasks. This on-site role requires sensitivity to trauma, confidentiality, and strong organizational skills.

Training and benefits are provided, with a rotating schedule including Saturdays. Join a collaborative behavioral health team focused on client safety and inclusion.