Office Assistant (Trauma-Informed Care Setting)

Coastal Horizons; Wilmington (NC); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Holidays

Loan repayment

Job summary

Coastal Horizons in Wilmington, NC seeks an Office Assistant for a trauma-informed care setting. You will handle front desk duties, greet clients, answer calls, schedule appointments, and support billing and administrative tasks. This on-site role requires sensitivity to trauma, confidentiality, and strong organizational skills.

Training and benefits are provided, with a rotating schedule including Saturdays. Join a collaborative behavioral health team focused on client safety and inclusion.

Qualifications

• High school diploma or equivalent; business coursework preferred.
• Minimum two years of clerical or admin experience; healthcare billing exp is a plus.
• Ability to work flexible schedule and handle confidential information.

Responsibilities

• Provide front desk coverage and greet clients respectfully.
• Answer phones and assist callers with discretion and professionalism.
• Conduct appointment reminder calls and schedule therapy appointments.
• Check in new clients and review required paperwork; maintain filing accuracy.
• Collect and post client payments; assist with third‑party billing as assigned.
• Maintain confidentiality of all client information and processes.

Skills

Front desk

Customer service

Phone etiquette

Scheduling

Documentation

Confidentiality

Trauma-informed care

Organizational skills

Computer skills

Education

High school diploma or equivalent

Tools

Billing software

Microsoft Office

Job description

Coastal Horizons – Office Assistant (Trauma-Informed Care Setting)

The Office Assistant performs a variety of administrative and front desk support functions while helping maintain a welcoming, safe, and supportive environment for clients, staff, and visitors.

This position requires the ability to interact with individuals who may have experienced trauma, substance use disorders, or behavioral health challenges, using principles of trauma-informed care, including empathy, confidentiality, cultural sensitivity, and professionalism.

Location: On-site

City/State/County: Wilmington, NC – New Hanover County

Schedule: Monday–Saturday (Rotating Saturdays), 5am-2pm (Training for 2 weeks: 8am-5pm)

Postion Highlights

• Provide front desk coverage and greet clients in a respectful, supportive manner
• Answer phones and assist callers with professionalism and discretion
• Conduct appointment reminder calls
• Schedule appointments for therapists, counselors, and other staff
• Check in new clients and review required paperwork
• Maintain accurate filing of client documentation
• Collect and post client payments; assist with third-party billing as assigned
• Maintain strict confidentiality of all client information
• Pick up and distribute incoming mail
• Print SAIOP certificates
• Place orders for office supplies
• Enroll patients into services for the expanded dosing program
• Support daily operations of the New Hanover office and perform other duties as assigned
• This position is subject to OSHA regulations regarding bloodborne pathogens due to potential exposure to bodily fluids.

Required Education & Qualifications

• High school diploma or equivalent (business coursework preferred)
• Minimum of two (2) years of clerical or administrative experience, or equivalent combination of education and experience
• Experience with third‑party medical billing preferred
• Ability to work a flexible schedule
• Strong organizational, communication, and computer skills
• Ability to interact professionally and compassionately with diverse populations in a trauma‑informed environment

Additional Informaiton

• Work in a collaborative, mission‑driven behavioral health setting
• Support services that help individuals and families recover and thrive
• Contribute to a safe, respectful, and inclusive client experience

Salary & Benefits

• Competitive compensation based on experience
• Comprehensive medical, dental, and vision insurance
• Educational loan repayment programs and career growth opportunities
• Retirement savings plan (401k)
• Generous paid time off, rollover hours, and 14 paid holidays
• Employee engagement activities, resource groups, and diversity event

EEO STATEMENT

Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.