Trauma-Informed Office Assistant — Front Desk & Admin

Coastal Horizons Center, Inc.; Leland (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k retirement plan

Paid time off and holidays

Educational loan repayment programs

Job summary

Coastal Horizons Center, Inc. is seeking an Office Assistant to perform a range of administrative and front desk duties in a on-site Shallotte, NC office. The role emphasizes trauma-informed care, confidentiality, and compassionate interactions with clients, staff, and visitors.

The position supports daily operations, processes client payments and supplies, and assists with documentation and billing while maintaining a safe, inclusive environment. Full-time schedule with benefits is offered.

Qualifications

• High school diploma or equivalent (business coursework preferred).
• Minimum of two (2) years of clerical or administrative experience, or equivalent combination of education and experience.
• Experience with third-party medical billing preferred.
• Ability to work a flexible schedule.
• Strong organizational, communication, and computer skills.
• Ability to interact professionally and compassionately with diverse populations in a trauma-informed environment.

Responsibilities

• Provide front desk coverage and greet clients in a respectful, supportive manner.
• Answer phones and assist callers with professionalism and discretion.
• Conduct appointment reminder calls.
• Schedule appointments for therapists, counselors, and other staff.
• Check in new clients and review required paperwork.
• Maintain accurate filing of client documentation.

Skills

Organizational skills

Communication skills

Computer skills

Education

High school diploma or equivalent

Job description

Coastal Horizons Center, Inc. is seeking an Office Assistant to perform a range of administrative and front desk duties in a on-site Shallotte, NC office. The role emphasizes trauma-informed care, confidentiality, and compassionate interactions with clients, staff, and visitors.

The position supports daily operations, processes client payments and supplies, and assists with documentation and billing while maintaining a safe, inclusive environment. Full-time schedule with benefits is offered.