Trauma-Informed Nonprofit Program Coordinator

HEALING HANDS INCORPORATED; New York (NY); On-site; USD 52,000 - 75,000; Full time

Job summary

Healing Hands Incorporated in New York, NY is seeking a Program Coordinator to oversee daily operations, complete client intakes, and provide trauma-informed case management for survivors of gender-based violence, CSE, and trafficking.

You will train and supervise interns and staff, manage budgets, coordinate with partners, prepare reports, and advocate in coalitions to advance services and safety for clients. This role requires flexibility and travel as needed.

Qualifications

• Master’s degree in Social Work, Human Services, or a related field.
• Minimum 2 years of experience working with survivors of gender-based violence, CSE, or trafficking, stalking.
• Strong case management and intake skills.
• Fluency in English, French, Spanish, or an African language is required to better serve our diverse client base.
• Excellent written and verbal communication skills.
• Ability to facilitate trainings and workshops effectively.
• Flexibility to attend evening or weekend events as required.
• Must be able to travel at least 10 times per year for organizational needs.
• Experience with QuickBooks, Airtable, is required, or willingness to be trained on its use.
• Knowledge of trauma-informed care and culturally responsive practices.
• Microsoft Office

Responsibilities

• Develop and implement program strategies that align with organizational goals.
• Manage budgets effectively to ensure financial sustainability of programs.
• Oversee intake process including completing client intakes.
• Train, onboard and supervise new interns, volunteers and assists with training new staff.
• Coordinate services with internal and external service providers.
• Complete all required grant requirements to completion of the program and reports as needed.
• Maintain accurate financial and case records, document all services provided to clients.
• Track expenses, create invoices and process payments.
• Assist in processing payroll and ensuring staff timesheets, payments, align with recorded hours or stipends.
• Foster relationships with community partners, stakeholders, and clients to enhance program outreach.
• Co-facilitate client groups as needed.
• Provide clients case management.
• Assess immediate needs of clients, assist in obtaining benefits and make appropriate referrals.
• Conduct trainings to raise awareness of sexual assault, domestic violence and trafficking.
• Participate in legislative advocacy efforts and represent Healing Hands on citywide coalitions and committees on issues related to sexual assault, housing/homelessness...
• Manage Healing Hands’ Service Tracking System and prepare statistics for monthly reports.
• Assist the Program Director, managing calendars, scheduling, meetings as needed
• Perform any other agency related duties or special projects as directed.

Skills

Case management

Intake skills

Staff training

Communication

Collaboration

Travel

Time management

Education

Master’s degree in Social Work, Human Services, or a related field

Tools

QuickBooks

Airtable

Job description

Healing Hands Incorporated in New York, NY is seeking a Program Coordinator to oversee daily operations, complete client intakes, and provide trauma-informed case management for survivors of gender-based violence, CSE, and trafficking.

You will train and supervise interns and staff, manage budgets, coordinate with partners, prepare reports, and advocate in coalitions to advance services and safety for clients. This role requires flexibility and travel as needed.