Trauma-Informed Intake Specialist

Safe Horizon; New York (NY); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

Vacation Time

Paid Sick Time

Holidays

Medical

Dental

Vision

403(b) Retirement Plan

Company Life Insurance

Flexible Spending Accounts

Tuition Assistance Program

Commuter Benefits Program

Gym Reimbursement

Parental Leave

Employee Learning Center

Job summary

Safe Horizon Intake Case Manager in New York City provides trauma-informed, client-centered services to survivors of violence. You will conduct intake, risk assessments, and referrals, supporting clients via phone and walk-in contacts while coordinating with counseling staff.

This onsite role offers comprehensive training and involves crisis intervention, scheduling, safety planning, and access to health coverage and community resources.

Qualifications

• BA or BS degree preferred or equivalent relevant work or internship experience in victim assistance.
• One year of experience in social service settings or with survivors of violence preferred.

Responsibilities

• Provide intake and assessment for individuals seeking assistance.
• Greet clients and provide trauma-informed, client-centered engagement.
• Coordinate referrals and information to resources and providers.
• Verify insurance and schedule trauma-focused outpatient services.
• Conduct risk assessments and safety planning with clients.
• Document services and maintain client records in system.
• Distribute Metrocard and collect payments when applicable.
• Collaborate with Safe Horizon staff and external agencies.

Skills

Trauma-informed care

Empathetic communication

Spanish language (preferred)

Strong interpersonal skills

Independent work

Education

BA/BS degree preferred or equivalent experience

Tools

Case management software

Job description

Safe Horizon Intake Case Manager in New York City provides trauma-informed, client-centered services to survivors of violence. You will conduct intake, risk assessments, and referrals, supporting clients via phone and walk-in contacts while coordinating with counseling staff.

This onsite role offers comprehensive training and involves crisis intervention, scheduling, safety planning, and access to health coverage and community resources.