Trauma‑Informed Intake & Outreach Lead (Remote/TX)

3M HEALTHCARE; San Antonio (TX); Remote; USD 55,000 - 65,000; Full time

Job summary

The University of Texas at Austin's Institute for Military and Veteran Family Wellness seeks a Senior Outreach Program Coordinator - Intake Specialist to support the Veteran Spouse Network by identifying and addressing the support and risk needs of participants.

The role provides intake, screening, referrals, and participant support services with a trauma‑informed approach, remotely or in a hybrid Texas setting.

Qualifications

• Bachelor’s degree in social work, psychology, public health, human services, or related field plus 5+ years of experience.
• Experience in intake, screening, case management, participant support, or human services.
• Strong assessment, documentation, and follow-up skills.
• Ability to engage participants with empathy, professionalism, and cultural humility.
• Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.

Responsibilities

• Provide intake monitoring, screening, and risk assessment.
• Coordinate follow-up, referrals, and participant support.
• Coordinate collaborative responsibilities with peer facilitators, program staff, and leadership.
• Oversee program support and participant safety, including crisis response and suicide prevention.

Skills

Empathy & cultural humility

Verbal & written communication

Assessment & risk assessment

Documentation & follow-up

Case management

Trauma-informed care

Education

Bachelor’s degree in social work, psychology, public health, human services, or related field

5+ years of relevant experience

Job description

The University of Texas at Austin's Institute for Military and Veteran Family Wellness seeks a Senior Outreach Program Coordinator - Intake Specialist to support the Veteran Spouse Network by identifying and addressing the support and risk needs of participants.

The role provides intake, screening, referrals, and participant support services with a trauma‑informed approach, remotely or in a hybrid Texas setting.