Trauma-Informed Hypothermia Shelter Coordinator

Shelter House; Falls Church (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401K with 4% match

Paid Holidays

Birthday Off

Team Building Events

Job summary

Shelter House in Falls Church, VA is seeking an Entry Level Hypothermia Coordinator to support the seasonal hypothermia shelter. The role is onsite, Dec 1 through Apr 15, with evening and overnight shifts and a focus on trauma-informed care.

You will welcome participants, assist with check-in, bed assignments, keep notes, and connect guests with resources while upholding low-barrier policies and Housing First principles.

Qualifications

• Experience in shelter operations, human services, customer service, or other direct-support roles preferred.
• Ability to treat individuals experiencing homelessness with dignity, respect, and cultural sensitivity.
• Strong interpersonal communication, teamwork, reliability, and conflict de-escalation skills.
• Ability to follow safety procedures, maintain confidentiality, document activities accurately, and respond calmly to changing situations.
• Basic computer skills and willingness to learn agency documentation systems.
• Availability to work onsite shifts in Falls Church, VA, from 4:00 PM–12:00 AM or 12:00 AM–8:00 AM, including scheduled weekends.
• Experience with trauma-informed care, Housing First practices, and homelessness services preferred.

Responsibilities

• Welcome shelter participants, explain shelter procedures, and provide respectful, nonjudgmental support.
• Assist with participant check-in, attendance tracking, bed assignments, and shift documentation as directed.
• Monitor shared spaces and participant well-being, maintain appropriate professional boundaries, and communicate concerns to program leadership.
• Help coordinate access to meals, hygiene supplies, sleeping accommodations, and other basic necessities.
• Support a clean, organized, and safe shelter environment, including shift opening, closing, and handoff responsibilities.
• Apply trauma-informed, Housing First, and low-barrier principles while using verbal de-escalation techniques and seeking assistance during crises or conflicts.
• Follow emergency, severe-weather, confidentiality, mandated-reporting, and incident-response procedures, reporting urgent concerns promptly.
• Complete accurate and timely shift notes, incident reports, and participant records in accordance with Shelter House procedures.
• Share relevant updates with incoming staff and collaborate with case management and other team members to connect participants with available services.
• Perform other related duties as assigned by program leadership.

Skills

Shelter operations

Human services

Customer service

Direct-support

Job description

Shelter House in Falls Church, VA is seeking an Entry Level Hypothermia Coordinator to support the seasonal hypothermia shelter. The role is onsite, Dec 1 through Apr 15, with evening and overnight shifts and a focus on trauma-informed care.

You will welcome participants, assist with check-in, bed assignments, keep notes, and connect guests with resources while upholding low-barrier policies and Housing First principles.