Evening/Night Hypothermia Shelter Coordinator

Shelter House; Falls Church (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

401K with 4% employer match

13 Paid Holidays, 2 Floating Holidays

Birthday Off

Team Building Events

Job summary

Shelter House in Falls Church, VA is seeking an Entry-level Hypothermia Coordinator for the Friends of Falls Church Hypothermia Shelter. This onsite, seasonal role provides trauma-informed, low-barrier support to adults seeking cold-weather shelter. You will manage intake, shift notes, and collaborate with case management to connect participants with resources.

The position runs December 1 through April 15 and requires evening shifts onsite. The organization emphasizes inclusivity and iC.A.R.E.

Qualifications

• Experience in shelter operations, human services, customer service, or other direct-support roles preferred.
• Ability to treat individuals experiencing homelessness with dignity, respect, and cultural sensitivity.
• Strong interpersonal communication, teamwork, reliability, and conflict de-escalation skills.
• Availability to work onsite shifts in Falls Church, VA, 4:00 PM-12:00 AM or 12:00 AM-8:00 AM, including weekends.

Responsibilities

• Welcome shelter participants, explain shelter procedures, and provide respectful, nonjudgmental support.
• Assist with participant check-in, attendance tracking, bed assignments, and shift documentation as directed.
• Monitor shared spaces and participant well-being, maintain professional boundaries, and communicate concerns to leadership.
• Help coordinate access to meals, hygiene supplies, sleeping accommodations, and other basic necessities.
• Support a clean, organized, and safe shelter environment, including shift opening, closing, and handoff responsibilities.
• Apply trauma-informed, Housing First, and low-barrier principles while using verbal de-escalation techniques.
• Follow emergency, severe-weather, confidentiality, mandated-reporting, and incident-response procedures.
• Complete accurate and timely shift notes, incident reports, and participant records.
• Share updates with incoming staff and collaborate with case management to connect participants with services.
• Perform other related duties as assigned by program leadership.

Skills

Shelter operations

Human services

Customer service

Direct support

Job description

Shelter House in Falls Church, VA is seeking an Entry-level Hypothermia Coordinator for the Friends of Falls Church Hypothermia Shelter. This onsite, seasonal role provides trauma-informed, low-barrier support to adults seeking cold-weather shelter. You will manage intake, shift notes, and collaborate with case management to connect participants with resources.

The position runs December 1 through April 15 and requires evening shifts onsite. The organization emphasizes inclusivity and iC.A.R.E.