Evening Shelter Coordinator — Trauma-Informed Care

Shelter House; Falls Church (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401K with match

Paid holidays

Floating holidays

Birthday off

Team building events

Job summary

Shelter House is seeking an Hypothermia Coordinator for the Friends of Falls Church Hypothermia Shelter in Falls Church, VA. This seasonal, onsite role provides trauma-informed, low-barrier support to adults seeking cold-weather shelter, with shift coverage during evenings and overnights.

The Coordinator helps ensure a safe, respectful environment and connects participants with resources while coordinating with program leadership and case management. Position operates December 1 through April 15.

Qualifications

• Experience in shelter operations, human services, or direct-support roles preferred.
• Ability to treat people experiencing homelessness with dignity, respect, compassion, and cultural sensitivity.
• Strong interpersonal communication, teamwork, reliability, and conflict de-escalation skills.
• Ability to follow safety procedures, maintain confidentiality, accurately document activities, and respond calmly to changing situations.
• Basic computer proficiency and willingness to learn agency documentation systems.
• Availability to work onsite shifts in Falls Church, VA, 4:00 PM–12:00 AM or 12:00 AM–8:00 AM, including weekends.

Responsibilities

• Welcome shelter participants, explain shelter procedures, and provide respectful, nonjudgmental support.
• Assist with participant check-in, attendance tracking, bed assignments, and shift documentation as directed.
• Monitor shared spaces and participant well-being, maintain boundaries, and communicate concerns to leadership.
• Coordinate access to meals, hygiene supplies, sleeping accommodations, and other resources.
• Maintain a clean, organized, and safe shelter environment with shift opening/closing/handoff duties.
• Apply trauma-informed care, Housing First, and low-barrier principles while using de-escalation techniques during crises.
• Follow emergency, severe-weather, confidentiality, mandated-reporting, and incident-response procedures; report urgent concerns.
• Complete accurate shift notes, incident reports, and participant records per Shelter House policies.
• Communicate updates to incoming staff and coordinate with case management to connect participants with services.

Job description

Shelter House is seeking an Hypothermia Coordinator for the Friends of Falls Church Hypothermia Shelter in Falls Church, VA. This seasonal, onsite role provides trauma-informed, low-barrier support to adults seeking cold-weather shelter, with shift coverage during evenings and overnights.

The Coordinator helps ensure a safe, respectful environment and connects participants with resources while coordinating with program leadership and case management. Position operates December 1 through April 15.