Trauma-Informed Housing Case Manager

Ruby; Alameda (CA); On-site; USD 57,000 - 77,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Vacation & sick time

403(b) match

Job summary

Ruby's Place dba Restorative Pathways (RP) seeks a dedicated Case Manager for Anchor Village in Alameda, CA. This full-time, in-person role supports participants at the Day Center, Night Shelter and Safe Park program, focusing on immediate needs, barriers to stability, and housing connections.

You will engage participants, develop service plans, and coordinate with partners to access housing and supportive resources. Strong crisis handling, trauma-informed care, and time management are essential.

Qualifications

• Bachelor’s degree in social work, human services, or a related field preferred; equivalent experience may be considered.
• Minimum of two years of experience providing case management or direct services to individuals experiencing homelessness or housing instability.
• Knowledge of community resources, housing programs, and benefits systems preferred.
• Experience with HMIS or other data management systems preferred.
• Strong communication, engagement, and organizational skills.
• Ability to work effectively with individuals experiencing crisis or complex needs.

Responsibilities

• Engage participants accessing Anchor Village to assess needs and identify service priorities.
• Conduct intake assessments and gather relevant information related to housing history, service needs, and barriers to stability.
• Build trusting relationships with participants through respectful and trauma-informed engagement.
• Develop individualized service plans with participants focused on housing stability and access to supportive resources.
• Provide ongoing case management support including regular meetings with participants to monitor progress and address barriers.
• Assist participants in accessing community resources such as healthcare, employment services, benefits, identification services, and other supports.
• Support participants in identifying and pursuing housing opportunities when appropriate.
• Assist with housing applications, documentation gathering, and referrals to housing programs or rental assistance resources.
• Coordinate with housing providers, community agencies, and service partners to support participants in accessing housing opportunities.
• Work closely with program staff to identify participants who may benefit from case management services.
• Maintain communication with advocates, site coordinators, and program leadership to ensure participants receive coordinated support.
• Participate in case consultations and team meetings to discuss participant needs and service strategies.
• Maintain accurate and timely documentation of participant interactions, services provided, and case plans.
• Enter and update participant information in HMIS or other required data systems.
• Ensure documentation meets program, organizational, and funder requirements.
• Support participants in navigating complex systems and advocating for access to services and resources.
• Encourage participant engagement in services and support them in working toward their identified goals.
• Maintain a respectful and participant-centered approach that supports dignity and autonomy.
• Complete functional timesheets by assigned due dates in compliance with time allocations.
• Actively participate in reflective supervision sessions.
• Create and maintain documentation of processes and procedures related to job duties.
• Other duties as assigned.

Skills

Strong communication

Organizational skills

Time management

Trauma-informed approach

Crisis intervention

Education

Bachelor’s degree in social work

Tools

HMIS

Job description

Ruby's Place dba Restorative Pathways (RP) seeks a dedicated Case Manager for Anchor Village in Alameda, CA. This full-time, in-person role supports participants at the Day Center, Night Shelter and Safe Park program, focusing on immediate needs, barriers to stability, and housing connections.

You will engage participants, develop service plans, and coordinate with partners to access housing and supportive resources. Strong crisis handling, trauma-informed care, and time management are essential.