Trauma-Informed Housing Advocate Supervisor

The Road Home; South Salt Lake (UT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Retirement Plan (403B)

Paid Time Off

Life Insurance

Public Holidays

Training & Development

Tuition Assistance

PSLF eligibility

Job summary

The Road Home is seeking a Housing Advocate Supervisor for in-person work at the Gail Miller Resource Center in Salt Lake City, UT. You will lead 24/7 front-line staff, ensure trauma-informed services, and partner with a leadership team to deliver safe shelter programs.

The role requires supervisory experience, a commitment to ending homelessness, and working evenings (3 PM–11:30 PM). Salary starts at $20.04/hr, with full-time benefits and non-exempt status in Utah.

Qualifications

• Experience working with diverse and/or vulnerable populations is preferred.
• High School Diploma or GED is preferred.
• At least one year of direct supervisory or leadership experience is preferred.
• Experience in shelter services, crisis response, social services, customer service, or other fast-paced, people-centered environments is preferred.

Responsibilities

• Provide direct supervision, guidance, coaching, and support to 24/7 front-line staff.
• Work collaboratively with other shelter supervisors to ensure all guests receive trauma-informed, person-centered services.
• Assist in maintaining a clean, safe, and welcoming environment for guests and staff; identify facility or staffing needs and communicate them to the Director.
• Identify and share relevant community resources that may support guests in meeting their basic needs and housing goals.
• Serve as an integral member of The Road Home’s leadership team by providing feedback on staff performance, guest concerns, and opportunities to strengthen shelter services.
• Support Housing Advocate staff in navigating challenging guest interactions, problem-solving barriers, and advocating for individuals experiencing homelessness.
• Ensure completion and accuracy of all safety-related reporting, including incident reports and other critical documentation.
• Collaborate closely with other shelter supervisors and the Director to ensure clear communication about guest needs across agency departments and with community partners.
• Facilitate daily shift-change meetings and ensure consistent communication among staff across shifts.
• Attend weekly supervisory meetings and participate in additional meetings as required.
• Manage weekly staff schedules, ensuring adequate coverage in compliance with shelter licensing requirements; provide coverage when minimum staffing is not met.
• Review and approve staff timesheets and complete required administrative paperwork and departmental reports in a timely and accurate manner.
• Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
• Participate in emergency drills and environmental safety activities, as required.
• Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
• Maintain regular and reliable attendance as an essential function of this position.

Skills

Leadership

Trauma-informed

Staff scheduling

De-escalation

Documentation

Communication

Crisis response

Customer service

Problem solving

Education

High School Diploma or GED

Supervisory/Leadership experience

Shelter services / crisis response experience

Job description

The Road Home is seeking a Housing Advocate Supervisor for in-person work at the Gail Miller Resource Center in Salt Lake City, UT. You will lead 24/7 front-line staff, ensure trauma-informed services, and partner with a leadership team to deliver safe shelter programs.

The role requires supervisory experience, a commitment to ending homelessness, and working evenings (3 PM–11:30 PM). Salary starts at $20.04/hr, with full-time benefits and non-exempt status in Utah.