Trauma-Informed Shelter Lead: Housing Advocate

The Road Home; South Salt Lake (UT); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Care

HSA/FSA/HRA

Retirement 403B

Life Insurance

Paid Time Off

Floating Holiday

Disability Insurance

Employee Assistance

Training & Development

Tuition Assistance

PSLF

Job summary

The Road Home is seeking a Housing Advocate Team Lead to provide trauma-informed leadership, ensuring homeless guests receive respectful support, safe shelter, and access to resources at PARC in South Salt Lake, UT. This in-person role leads up to 10 staff, handles incident documentation, and collaborates with emergency services.

Responsibilities include staff training, bed assignment support, and maintaining a welcoming environment while adhering to Housing Focused principles.

Qualifications

• Demonstrate emotional regulation in high-pressure situations.
• Engage with diverse populations respectfully and empathetically.
• Provide trauma-informed customer service and guidance to guests.
• Communicate clearly with colleagues, supervisors, and guests.

Responsibilities

• Lead Housing Advocate team in delivering respectful guest services and operations.
• Maintain safe, welcoming shelter environments and enforce rules.
• Assist with bed assignments, incident reports, and guest stays tracking.
• Support Shift Supervisor and train up to 10 staff; lead during crises or emergencies.
• Coordinate with emergency services and internal departments to assist guests.

Skills

Emotional regulation

Trauma-informed care

Empathy

Communication

Team leadership

Boundary setting

Education

High School Diploma or GED

Job description

The Road Home is seeking a Housing Advocate Team Lead to provide trauma-informed leadership, ensuring homeless guests receive respectful support, safe shelter, and access to resources at PARC in South Salt Lake, UT. This in-person role leads up to 10 staff, handles incident documentation, and collaborates with emergency services.

Responsibilities include staff training, bed assignment support, and maintaining a welcoming environment while adhering to Housing Focused principles.