Trauma-Informed DV Case Manager — Housing & Empowerment

Kids for the Future; Raleigh (NC); On-site; USD 44,000 - 66,000; Full time

Job summary

InterAct in Raleigh, NC seeks a Domestic Violence Case Manager to provide trauma-informed case management, advocacy, and support services to adult victims and survivors of domestic violence and sexual assault. The role emphasizes safety planning, empowerment, and client-centered services.

The Case Manager collaborates with clients and partners to promote safety, housing stability, and long-term independence.

Qualifications

• Bachelor’s degree in social work, psychology, counseling, or a related human services field and three (3) years of experience working with survivors of domestic violence and/or sexual assault or five (5) years of equivalent relevant experience.
• Ability to pass a background check in accordance with InterAct standards.
• Compliance with InterAct’s Communicable Disease Policy.
• Valid driver’s license, reliable transportation, and a clean driving record.

Responsibilities

• Provide trauma-informed counseling, advocacy, and case management services to survivors of domestic violence and sexual assault.
• Conduct comprehensive assessments to identify client strengths, needs, barriers, and goals.
• Develop and implement individualized, strength-based service plans focused on safety, housing stability, economic empowerment, and self-sufficiency.
• Provide court advocacy and hospital and/or Solace Center response and support, as needed.
• Participate in the agency’s on-call rotation, including scheduled crisis line and walk-in coverage, with periodic overnight, weekend, and holiday shifts.
• Assess housing barriers and eligibility for housing assistance and related resources.
• Develop housing-focused case management plans, including intake assessments and goal planning.
• Support clients in securing and maintaining housing by addressing barriers, coordinating referrals, and providing ongoing advocacy.
• Educate clients on tenant rights and responsibilities, including basic lease terms.
• Provide proactive housing and budget counseling, including support with personal budgeting and financial planning.
• Facilitate and manage the Domestic Violence Education Support Group.
• Provide training, guidance, and support to volunteers and interns.
• Represent InterAct in the community through outreach, training, collaboration, and partnership development.
• Serve as a liaison between clients, InterAct, and community partners, including landlords and service providers.
• Maintain accurate, timely, and confidential client records in Empower DB, including case notes, demographic information, and progress documentation.
• Complete required paperwork, data collection, and grant reporting in accordance with program and funder requirements.
• Adhere to all agency confidentiality policies and procedures.
• Attend and actively participate in supervision, team meetings, training, and professional development activities.
• Complete required onboarding training and a minimum of 20 hours of continuing education annually.
• Perform other duties as assigned to support program operations.

Skills

Trauma-informed practice

Advocacy

Case management

Safety planning

Tenant rights knowledge

Community resources

Education

Bachelor’s degree in social work, psychology, counseling, or related field

Job description

InterAct in Raleigh, NC seeks a Domestic Violence Case Manager to provide trauma-informed case management, advocacy, and support services to adult victims and survivors of domestic violence and sexual assault. The role emphasizes safety planning, empowerment, and client-centered services.

The Case Manager collaborates with clients and partners to promote safety, housing stability, and long-term independence.