Trauma-Informed Drop-In Center Manager

United Against Human Trafficking; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

The Landing in Houston seeks a Drop-In Center Manager to lead day-to-day operations, oversee case management, survivor programming, and staff supervision. The role ensures trauma-informed, client-centered services aligned with agency policies and strategic priorities.

You will monitor program outcomes, manage budgets, maintain compliant documentation, and develop partnerships, providing timely updates to the Chief Programs Officer.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• At least five years of supervisory experience.
• Knowledge of program management and the ability to manage multiple priorities.
• Valid driver’s license and flexibility to attend evening or weekend activities.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint, and ability to learn agency data and technology systems.

Responsibilities

• Lead, implement, manage, and evaluate Drop-In Center programs, case management services, and survivor programming in alignment with The Landing’s mission, values, policies, and strategic plan.
• Ensure smooth daily operation and adequate coverage of the Drop-In Center; respond to service disruptions, client concerns, and emerging program needs.
• Develop strategies that strengthen coordination among program areas, particularly case management, client education, survivor programming, and supportive services.
• Facilitate or coordinate approximately 1–2 educational classes or support groups per week as program needs require, including topics such as support groups, Ending the Game, parenting, career development, financial stability, Know Your Rights, and Human Trafficking 101.
• Monitor client participation, service numbers, case management activity, program outcomes, and progress toward established goals.
• Ensure the program environment is organized, welcoming, safe, non-judgmental, trauma-informed, and conducive to quality service delivery.
• Manage the Drop-In Center program budget and support organizational budget planning in collaboration with the CPO and executive leadership.
• Ensure program staff comply with HIPAA requirements, documentation standards, agency policies and procedures, Salesforce/data-entry expectations, grant requirements, and other applicable program standards.
• Develop and maintain systems for monitoring program effectiveness, class outcomes, quality improvement, and internal management reporting.
• Assist with program evaluation and grant reporting by providing timely, accurate program data, outcomes, narratives, and supporting information.
• Identify program gaps, barriers, risks, or operational needs and implement timely remedies or elevate concerns to the CPO as appropriate.
• Develop or revise program policies, procedures, workflows, and tools as needed to support effective service delivery.
• Oversee, direct, organize, and support the work of Drop-In Center program staff, including the case management team and applicable interns or volunteers.
• Provide regular supervision, coaching, accountability, performance feedback, training, and professional development; establish priorities, objectives, and clear expectations.
• Manage supervisee timesheets, PTO coordination, staffing coverage, and appropriate program departure/transition procedures.
• Promote a culture of high performance, learning, collaboration, unity, continuous improvement, and commitment to quality services.
• Assess staff skill and professional development needs and coordinate appropriate training in partnership with the CPO and other leadership.
• Support program volunteers through training, consultation, and clear guidance regarding appropriate communication and service expectations.
• Develop and maintain strategic community partnerships and an accurate partner resource list that strengthens services available to clients.
• Represent The Landing externally as assigned, including community presentations, panels, meetings, and outreach activities.
• Maintain continuous communication with the CPO regarding critical issues, program accomplishments, delays, service disruptions, staffing concerns, financial/budget matters, policy needs, and recommended solutions.

Skills

Supervisory experience

Program management

Trauma-informed care

Budget management

HIPAA compliance

Communication skills

Valid driver’s license

Evening/weekend availability

Education

Bachelor’s degree required

Master’s degree preferred

Tools

Word

Excel

PowerPoint

Job description

The Landing in Houston seeks a Drop-In Center Manager to lead day-to-day operations, oversee case management, survivor programming, and staff supervision. The role ensures trauma-informed, client-centered services aligned with agency policies and strategic priorities.

You will monitor program outcomes, manage budgets, maintain compliant documentation, and develop partnerships, providing timely updates to the Chief Programs Officer.