Trauma-Informed Crisis Shelter Supervisor (DV/SA)

ACTS; Triangle (VA); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Health insurance

PTO & leave

Birthday time off

Professional training

403(b) matching

CPR/First Aid certs

Job summary

ACTS in Dumfries, VA, is seeking a Safe-house Supervisor for Domestic Violence and Sexual Assault Services. The role oversees operations of two crisis safe-houses, provides trauma-informed leadership, trains staff, and ensures residents receive all required services.

You will manage on-call coverage, scheduling, and compliance with policies; leadership includes supervising staff, volunteers, and interns, while coordinating with partner agencies to sustain services.

Qualifications

• 40 hours of domestic violence and sexual assault crisis intervention training (provided by ACTS)
• Empathy, calm, compassion, and a non-judgmental attitude
• Ability to remain calm in emotionally charged situations, experience with de-escalation and conflict resolution
• Strong oral and written communication skills
• Hold a valid driver’s license, insurable by our insurance carrier
• Ability to meet physical requirements: bending, squatting, lifting up to 50 pounds

Responsibilities

• Assure 24-hour coverage of both safe-houses by trained staff
• Coordinate and manage Resident Assistants schedule and cover shifts
• Ensure appropriate boundaries between staff/interns and residents
• Train new employees and ensure 40 hours of DV training per fiscal year
• Provide regular supervision to assigned staff and monitor performance
• Provide crisis intervention, support, and referrals to residents and hotline callers
• Maintain client records and submit monthly stats and grants reports
• Attend staff meetings and perform other duties as required

Skills

Empathy

De-escalation

Communication skills

Driver's license

Leadership

Education

Bachelor’s degree in social work, counseling, psychology, or related human services field

Tools

MS Office

Job description

ACTS in Dumfries, VA, is seeking a Safe-house Supervisor for Domestic Violence and Sexual Assault Services. The role oversees operations of two crisis safe-houses, provides trauma-informed leadership, trains staff, and ensures residents receive all required services.

You will manage on-call coverage, scheduling, and compliance with policies; leadership includes supervising staff, volunteers, and interns, while coordinating with partner agencies to sustain services.