Diversion Center Technician (1451)

Texas Panhandle Mental Health; Amarillo (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

Texas Panhandle Centers is seeking a Diversion Center Technician (1451) to deliver trauma-informed care to adults (18+) with mental health and substance use symptoms involved with the criminal justice system. Position covers Amarillo and surrounding areas and offers multiple full-time shifts across weekdays, weeknights, and weekends.

Responsibilities include engaging clients, collaborating with a multidisciplinary team, transporting clients, preparing meals, and maintaining a safe, supportive

Qualifications

• High School Diploma or GED is required.
• One semester (12 credit hours) of college work or ABLE proficiency.
• Maintain composure in a crisis situation.
• Willingness to work with law enforcement and community stakeholders.

Responsibilities

• Maintain ethical and professional communications using trauma-informed care language.
• Lead initial engagement with individuals served at the Diversion Center.
• Transport clients, help prepare meals, maintain safe environment, and support Diversion Center drop-offs.
• Collaborate with multidisciplinary Diversion Center staff to meet client needs.
• Serve individuals with mental health/substance use concerns with criminal justice involvement.
• Build rapid rapport with clients in crisis situations.
• Apply trauma-informed and person-centered care principles to create a safe environment.
• Participate in an on-call rotation to cover shifts.
• Work across multiple full-time openings including weekdays, weeknights, and weekends.
• Adhere to the Texas Panhandle Centers code of conduct.

Skills

Driver's license

Age 18+

Crisis composure

Willing to work with law enforcement

Education

High School Diploma or GED

12 college credits or ABLE demonstrated reading level

Job description

Full Time Amarillo, TX, US

Location: Amarillo, TX (also serving the surrounding area)

Salary:$15.66 / hour

Job Type: Full-Time

Why Join Texas Panhandle Centers (TPC)?

At TPC, passion and meaningful work are rewarded. As a 501(c)(3) non-profit behavioral health (BH) and intellectual & developmental disability (IDD) provider, we offer a supportive environment where you truly make a difference in your community.

• Student Loan Forgiveness: 501(c)(3) designation qualifies employees for Public Service Loan Forgiveness (PSLF).
• Low-Cost Healthcare: Urgent Care visits for a low $10 co-pay, Teladoc (100% free for household), plus comprehensive Medical, Dental, & Vision.
• Retirement Match: Automatic 1% enrollment into a 457 Plan, plus up to 6% Employer Match in 403(b)/457 Plan.
• Generous PTO & Holidays: PTO accrual, standard holidays, PLUS 3 annual Floating Holidays (Mental Health, Celebrate Diversity, and Day to Remember).
• Life & Disability Insurance: Employer-paid life insurance (1.5x annual salary) and optional supplemental coverage.

Texas Panhandle Centers is seeking a Diversion Center Technician (1451) to deliver trauma-informed care to adults (18+) with mental health and substance use symptoms with criminal justice involvement across Amarillo and the surrounding service area of the Texas Panhandle. This role is ideal for human services graduates looking to gain direct clinical experience in a supportive, multi-disciplinary team environment.

Key Responsibilities:

• Maintain ethical and professional communications at all times using respectful trauma-informed care language.
• Lead initial engagement with individuals served through the Reset Diversion Center using a trauma-informed and person-centered approach.
• Help transport clients, prepare meals, and maintain a safe and clean environment, and other duties associated with Diversion Center drop-offs.
• Collaborate and participate in consultation and staffing with a multidisciplinary team of Diversion Center staff to help meet the needs of the people served by the Diversion Center.
• Serve individuals with mental health and substance use symptoms with criminal justice involvement.
• Build rapid rapport and establish trusting relationships with clients in crisis situations.
• Utilize trauma-informed and person-centered care principles to create a safe and supportive environment for clients.
• Participate in an on-call rotation to help cover shifts as needed.
• Shift hours: Multiple full-time openings including weekdays, weeknights, and weekends
• Adhere to TPC Business Code of Conduct and report concerns when ethical and/or business standards defined in the code are compromised.

Qualifications & Credentials:

• High School Diploma or GED.
• One semester (12 credit hours) of accredited college work, OR a minimum of 8 th grade reading comprehension level as evidenced by a qualifying score on the Adult Basic Learning Examination (ABLE).
• Maintain composure in a crisis situation.
• Willing to work with law enforcement, TPC staff across all programs, and other community stakeholders.
• Valid Texas Driver’s License with an insurable driving record.
• At least 18 years of age.
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement can be found in Informational Documents .

Preferred Qualifications:

• Experience working with individuals with mental health and/or substance use disorders.
• Experience working collaboratively with law enforcement and criminal justice systems.
• Understanding of person-centered and trauma informed care principles.
• Ability to build rapport quickly and effectively with individuals from diverse backgrounds.
• Excellent communication, interpersonal, and conflict resolution skills.

Texas Panhandle Centers is an Equal Opportunity Employer.