Diversion Center Technician [1452]

Texas Panhandle Centers; Amarillo (TX); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

Public Service Student Loan Forgiv­ess

Comprehensive benefits package

Paid time off & holidays

Retirement plan options

Teladoc & EAP

Job summary

Texas Panhandle Centers in Amarillo, TX is seeking a full-time technician to engage individuals with mental health and substance use needs at the Diversion Center. Expect shifts across weekdays, weeknights, and weekends, plus on-call coverage.

Duties include initial engagement with clients, building rapid rapport, and maintaining a safe, trauma-informed environment. The role requires a high school diploma or GED, plus some college coursework or ABLE reading level.

Qualifications

• High school diploma or GED required.
• One semester (12 credit hours) of accredited college work or ABLE reading level required.
• Ability to stay composed in crisis situations.
• Willingness to work with Law Enforcement and community stakeholders.
• 2FA may be used with personal mobile devices.
• Must have a valid Texas driver's license and be insurable.

Responsibilities

• Maintain ethical, professional communications using trauma-informed language.
• Full-time shifts including weekdays, weeknights, and weekends.
• On-call rotation to cover shifts as needed.
• Engage individuals served at Diversion Center using trauma-informed, person-centered approach.
• Build rapid rapport and trust with clients in crisis.
• Create a safe, supportive environment using trauma-informed care principles.
• Assist with transport, meal preparation, and maintaining a clean Diversion Center environment.
• Collaborate with a multidisciplinary Diversion Center team.
• Adhere to the Texas Panhandle Centers Business Code of Conduct.

Skills

Trauma-informed care

Crisis communication

Interpersonal skills

Team collaboration

Education

High school diploma or GED

One semester college coursework

Job description

Full Time Amarillo, TX, US

Salary range:$15.66/hr.

At Texas Panhandle Centers (TPC), you’ll be part of a caring team dedicated to making lives better for over 10,000 individuals and families each year across the Texas Panhandle. As a non-profit, TPC provides a wide range of services from mental health and substance use support to intellectual and developmental disability care, empowering clients of all ages to achieve dignity and independence. With seven service centers located throughout the region, our staff work together with our clients to achieve our mission to create an accessible system of care that supports individual choice and truly make a difference. We invite you to join us in our vision of “Making Lives Better!”

Essential duties and responsibilities:

• Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care language
• Shift hours: Multiple full-time openings including weekdays, weeknights, and weekends
• On-call rotation for helping cover shifts as needed
• The Technician will serve people with mental health and substance use symptoms with criminal justice involvement
• Responsible for initial engagement with individuals served through the Diversion Center using a trauma-informed and person-centered approach
• Build rapid rapport and establish trusting relationships with clients in crisis situations
• Utilize trauma-informed and person-centered care principles to create a safe and supportive environment for clients
• Responsible for helping transport, prepare meals, and maintain a safe and clean environment for Diversion Center clients, and other duties associated with Diversion Center drop-offs
• Collaborate and participate in consultation and staffing with a multidisciplinary team of Diversion Center staff to help meet the needs of the people served by the Diversion Center
• Adheres to TPC Business Code of Conduct and reports concerns if ethical and/or business standards defined in the code are compromised

Required qualifications to be successful in the job:

• High school diploma or GED
• One semester (12 credit hours) of accredited college work; or minimum of eighth grade reading comprehension level as evidenced by score on the Adult Basic Learning Examination (ABLE) test
• Must be able to maintain composure in a crisis situation
• Must be willing to work with Law Enforcement, TPC staff across all programs, and other community stakeholders
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement under Informational Documents: www.texaspanhandlecenters.org/careers
• Must have a valid Texas driver’s license and be insurable under agency vehicle policy
• Must be 18 years of age or older

Preferred qualifications to be successful in the job:

• Experience working with individuals with mental health and/or substance use disorders
• Experience working collaboratively with law enforcement and criminal justice systems
• Understanding of person-centered and trauma informed care principles
• Ability to build rapport quickly and effectively with individuals from diverse backgrounds
• Excellent communication, interpersonal, and conflict resolution skills

At TPC, passion and meaningful work are rewarded! We offer employees:

• 501(c)(3) designation – you can apply for the Public Service Student Loan Forgiveness
• Robust benefit offerings – Urgent Care visits for a low $10 co-pay, Medical, Dental, and Vision
• Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer match 1% higher than employee’s contribution up to 6% in the 403(b) or 457 Retirement Savings Plan
• Paid time off – PTO accrual, Holidays
• One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment
• Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan
• Teladoc– gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video
• Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone