Trauma-Informed Client Intake and Front Desk Specialist

Children's Advocacy Center of Kent County; Grand Rapids (MI); On-site; USD 35,000 - 40,000; Full time

Job summary

The Children’s Advocacy Center of Kent County seeks a Client Support Specialist to provide a welcoming, trauma-informed front desk experience for children, families, partners, and visitors. This in-person role supports client services, intake, scheduling, records, and other Center operations with a focus on safety and client-centered care.

The position reports to the MDT & Intake Supervisor and requires strong interpersonal skills, organization, and proficiency with office technology.

Qualifications

• Strong interpersonal and communication skills.
• Ability to manage multiple priorities and remain calm.

Responsibilities

• Welcome children, caregivers, interpreters, partners, and visitors and provide professional, trauma-informed assistance.
• Support client check-in, paperwork, and other front desk needs.
• Communicate calmly and professionally with clients, caregivers, and callers.
• Maintain confidentiality and timely communication of client needs to staff.
• Support a welcoming, organized lobby and manage calendars as assigned.
• Serve as primary intake coordinator and assist with paperwork and service coordination.
• Answer and direct phone calls and other communications.
• Review and organize client and administrative documentation for accuracy.
• Provide general administrative support to Center programs and staff.
• Maintain client filing and record systems per confidentiality requirements.
• Enter and maintain client and survey data in applicable systems.
• Maintain community resource information for timely connections to services.
• Support projects involving records, materials, volunteers, tours, and activities.
• Follow building access procedures and support secure entry.
• Monitor lobby activity and safety procedures.
• Coordinate replenishment of supplies as needed.

Skills

Interpersonal skills

Communication

Organization

Calm under pressure

Office technology proficiency

Education

Associate or Bachelor degree in human services or related field

Tools

Client/case management systems

Job description

The Children’s Advocacy Center of Kent County seeks a Client Support Specialist to provide a welcoming, trauma-informed front desk experience for children, families, partners, and visitors. This in-person role supports client services, intake, scheduling, records, and other Center operations with a focus on safety and client-centered care.

The position reports to the MDT & Intake Supervisor and requires strong interpersonal skills, organization, and proficiency with office technology.