Trauma-Informed Front Desk & Client Advocate

The Ion Center for Violence Prevention; Covington (KY); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Time-off benefits

Medical, dental, vision benefits

403(b) retirement plan

Employee assistance program

Discounted pet insurance

Paid parental leave

Job summary

The Ion Center for Violence Prevention in Kentucky is seeking a compassionate Front Desk/Program Assistant to greet clients, answer calls, assess needs, and connect people with services. This role supports trauma-informed programs and provides administrative help.

Responsibilities include crisis intervention support, data entry, coordinating with community partners, and assisting with advocacy and referrals.

Qualifications

• Degree from an accredited college or university.
• Knowledge of Trauma Informed Care.
• Ability to work under highly stressful, crisis-oriented situations.
• Maintain confidentiality and handle sensitive information.
• Excellent written and verbal communication.
• Able to work independently and in a team.
• Complete trainings for funding requirements and knowledge building.
• Must be minimum age of 18.

Responsibilities

• Greet clients, answer phones, assess needs, and connect to services.
• Provide trauma-informed individual and group services.
• Enter data in the agency database and manage mail.
• Coordinate property maintenance and service; support programs.
• Assist with community coordination and donor communications.

Skills

Empathy and listening

Trauma-informed care

Confidentiality

Communication skills

Crisis handling

Teamwork

Independent work

Education

Bachelor's degree or equivalent

Job description

The Ion Center for Violence Prevention in Kentucky is seeking a compassionate Front Desk/Program Assistant to greet clients, answer calls, assess needs, and connect people with services. This role supports trauma-informed programs and provides administrative help.

Responsibilities include crisis intervention support, data entry, coordinating with community partners, and assisting with advocacy and referrals.