Trauma-Informed Client Engagement Specialist – Recovery

Burrell, Inc.; Springfield, Northern (MO, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Meaningful Impact

Professional Growth Opportunities

Additional Perks & Benefits

Job summary

Burrell Behavioral Health in Springfield, MO seeks a Client Engagement Specialist to welcome clients and their children, guide onboarding, and coordinate admission logistics with a trauma-informed approach. You will work with clinical and residential teams to ensure a smooth entry into the Recovery Services program dedicated to women and children.

The role emphasizes compassionate client support, data entry accuracy, confidentiality, and collaboration across departments to promote a positive

Qualifications

• Possess a High School diploma or equivalent.
• Have at least one (1) year of experience in customer service, administrative support, healthcare, behavioral health, social services, residential services, or a related field.
• Bring experience working in substance use treatment, behavioral health, healthcare, or human services settings preferred.
• Demonstrate experience working with women, children, and families preferred.
• Provide experience in onboarding, orientation, client support, or customer service functions preferred.
• Utilize electronic health records and documentation systems preferred.

Responsibilities

• Welcome clients and their children with professionalism, compassion, and a trauma-informed approach.
• Guide clients through onboarding and orientation to help them become comfortable in the program environment.
• Conduct facility tours and explain program expectations, schedules, resources, and safety procedures.
• Assist clients with personal belongings, locker assignments, and admission-related logistics.
• Conduct property searches in accordance with program policies and safety standards.
• Prepare admission materials, orientation packets, and required documentation.
• Maintain accurate client records, data entry, census information, and onboarding documentation.
• Coordinate scheduling, phone communications, and other administrative support activities.
• Monitor admission, reception, and common areas to promote a welcoming and organized environment.
• Support daily program operations through administrative, organizational, and customer service assistance.
• Collaborate with clinical, medical, residential, and support staff to ensure a smooth client experience.
• Respond to client questions, concerns, and requests while connecting individuals with appropriate team members.
• Maintain confidentiality and compliance with HIPAA, 42 CFR Part 2, and organizational policies.

Skills

Customer service

Administrative support

Onboarding

Communication

Interpersonal skills

Team collaboration

Education

High school diploma or equivalent

1 year of customer service/healthcare experience

Experience in behavioral health preferred

Experience with women, children, families preferred

Onboarding/orientation experience preferred

Experience with EHR/documentation preferred

Tools

Electronic Health Records (EHR)

Microsoft Office

Job description

Burrell Behavioral Health in Springfield, MO seeks a Client Engagement Specialist to welcome clients and their children, guide onboarding, and coordinate admission logistics with a trauma-informed approach. You will work with clinical and residential teams to ensure a smooth entry into the Recovery Services program dedicated to women and children.

The role emphasizes compassionate client support, data entry accuracy, confidentiality, and collaboration across departments to promote a positive