Case Manager - Supportive Housing

Urban Resource Institute; New York (NY); On-site; USD 54,000 - 72,000; Full time

Job summary

Urban Resource Institute (URI) in New York City provides trauma-informed, survivor-centered case management for families in Innovative Urban Village. The Case Manager offers assessments, individualized service plans, counseling, crisis intervention, and coordinated referrals to promote long-term housing stability and safety.

The role collaborates with Housing Specialists and program leadership to ensure ESSHI/ OTDA compliant services, data quality, and coordinated benefits navigation for

Qualifications

• Minimum of 2 years of case management or direct service experience.
• Experience with survivors of domestic violence and families with complex needs.
• Knowledge of OTDA regulations, ESSHI guidelines, and supportive housing best practices.
• Strong crisis intervention, de-escalation, and safety planning skills.
• Ability to work with diverse populations including LGBTQIA+ individuals and immigrants.
• Excellent organizational, writing, and time-management skills.
• Proficiency in Microsoft Office and data management systems.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Conduct comprehensive intakes, biopsychosocial assessments, and service plans.
• Provide counseling, crisis intervention, and safety planning using trauma-informed approaches.
• Facilitate groups/workshops on parenting, wellness, DV recovery, tenancy, and life skills.
• Conduct home visits to assess safety and housing needs.
• Advocate and accompany residents through benefits, legal systems, education, childcare, and healthcare.
• Support long-term housing stability and rent/lease education with property management.
• Document services per ESSHI/OTDA standards and participate in audits.
• Collaborate with Housing Specialists, Directors, and teams for move-ins and tenancy success.
• Participate in training on trauma-informed care and DV best practices.

Skills

Crisis intervention

De-escalation

Safety planning

Organizational skills

Time management

Written communication

Data management

Microsoft Office

Multitasking

Advocacy

Cultural responsiveness

DV survivor support

Education

Bachelor's degree in Sociology or related field

Master’s degree in Social Work or related field

Tools

Microsoft Office

Data management systems

Job description

Founded in 1980,Urban Resource Institute (URI)is the nation's largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing fornearly 4,000individuals and their pets every night and serves more than40,000 peopleannually.

URI’s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives—including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention-designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.

Innovative Urban Village, opening in Summer 2026, is URI’s first supportive housing program, developed in partnership with Christian Cultural Center. Located in East New York, Brooklyn, Phase 1A includes 376 income based rental residences, with 94 units dedicated to families who have experienced homelessness due to domestic violence and who qualify forESSHIservices. The program provides permanent supportive housing and trauma informed, culturally responsive services designed to promote long term housing stability and independent living. As URI’s inaugural supportive housing initiative, Innovative Urban Village requires the development of a comprehensive program model, policies, procedures, and service framework frominceptionthrough full implementation.

POSITION OVERVIEW

The Case Manager provides comprehensive, trauma informed, and culturally responsive supportive services to familiesresidingin the Innovative Urban Village supportive housing program. Case Managers conduct assessments, develop individualized service plans, provide counseling and crisis intervention, and coordinate referrals to promote long term housing stability, safety, and independence.

This role requires strong engagement skills, the ability to support familiesimpactedby domestic violence, and a commitment to evidence informed practices. Case Managers collaborate closely with Housing Specialists, the Economic Empowerment Specialist, and the Director of ClinicalServices to ensure integrated, high quality service delivery aligned withESSHIandOTDAstandards.

MAJOR DUTIES AND RESPONSIBILITIES

Direct Service & Case Management

• Conduct comprehensive intakes, biopsychosocial assessments, and individualized service plans for assigned residents.
• Provide supportive counseling, crisis intervention, and safety planning usingtrauma-informed,survivor-centeredapproaches.
• Facilitate groups and workshops focused on parenting, wellness, DV recovery, tenancy skills, and life skills.
• Conduct required home visits to assess safety, tenancy conditions, and service needs.
• Provide advocacy and accompaniment for residents navigating benefits, legal systems, education, childcare, and healthcare.

Housing Stability & Tenancy Support

• Support residents in maintaining long-term housing stability through proactive engagement and early identification of risk factors.
• Educate residents on lease compliance, communication with property management, conflict resolution, and household management.
• Collaborate with Housing Specialists and property management to address tenancy concerns and prevent eviction.
• Assist residents with recertifications, inspections, and housing-related documentation.

ESSHI,OTDA& Supportive Housing Compliance

• Ensure all services align with ESSHI service categories, including case management, employment support, benefits access, crisis intervention, and tenancy support.
• Maintain accurate and timely documentation in CAPS, HMIS, and other required data systems.
• Complete service plans, progress notes, assessments, and incident reports in accordance with agency and funder standards.
• Participate in audits, case reviews, and quality assurance activities.
• Respond to crises using de-escalation, safety planning, and trauma-informed strategies.
• Conduct risk assessments related to DV lethality, mental health, child safety, and tenancy stability.
• Coordinate emergency responses with internal leadership and external partners, including ACS, NYPD, mobile crisis teams, and hospitals.

Resource Navigation & Community Linkages

• Connect residents to community-based services including mental health treatment, substance use programs, childcare, legal services, and medical care.
• Provide benefits navigation for SNAP, Medicaid, SSI/SSD, childcare subsidies, and other entitlements.
• Support residents in accessing education, vocational training, and employment programs in collaboration with the Economic Empowerment Specialist.

Interdisciplinary Collaboration

• Participate in interdisciplinary case conferences and service coordination meetings.
• Collaborate with the Director of Clinical Services to ensure clinical needs are addressed and referrals are completed.
• Work closely with Housing Specialists to support move-ins, housing retention, and tenancy success.
• Maintain strong communication with operations and property management teams.

Training & Professional Development

• Participate in ongoing training on trauma-informed care, motivational interviewing, DV best practices, crisis intervention, and supportive housing standards.
• Engage in reflective supervision and contribute to a culture of learning and accountability.

SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES

• Master’s degree in Social Work or related field preferred.

REQUIRED SKILLS AND EXPERIENCE

• Minimum of 2 years of experience in case management or direct service, preferably in supportive housing, domestic violence services, or homeless services.
• Knowledge of OTDA regulations, ESSHI guidelines, and supportive housing best practices.
• Experience working with survivors of domestic violence and families with complex needs.
• Strong crisis intervention, de-escalation, and safety planning skills.
• Ability to work with diverse populations including LGBTQIA+ individuals, immigrants, older adults, and individuals with mental health or substance use.
• Strong organizational, writing, and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and data management systems.

SPECIFICATIONS FOR PHYSICAL REQUIREMENTS

• Will be required to read printed and handwritten materials.
• Will be required to read information on computer screen.
• Will be required to use computer keyboard and mouse.
• Must be able to sit for extended periods of time.
• Must be able to enter information in digital forms and spreadsheets.
• May require occasional work outside established working hours, including evenings and weekends.

Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Qualifications

Education

Required

Bachelors or better in Sociology or related field.

Preferred

Masters or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.