Trauma‑Informed Case Manager for Survivor Support & Housing

YWCA York; York (York County); Hybrid; USD 38,000 - 52,000; Full time

Job summary

YWCA York is seeking an ACCESS York Case Manager in York, PA to provide trauma-informed, survivor-centered case management and advocacy. You will support survivor safety, stability, self-sufficiency, and access to community resources while maintaining confidentiality and survivor choice.

The role requires coordinating referrals, housing assistance, and services across programs, with a focus on empowerment and collaboration with community partners.

Qualifications

• Experience in case management, advocacy, crisis response, housing services, victim services, or related human services preferred.
• Knowledge of domestic violence, trauma-informed care, housing instability, and community resources preferred.
• Strong communication, organization, documentation, problem-solving, and time-management skills.
• Ability to maintain confidentiality, professional boundaries, and sound judgment while working with individuals experiencing crisis.

Responsibilities

• Conduct intake, needs assessments, safety planning, and individualized service planning.
• Provide ongoing case management, crisis support, advocacy, referrals, and follow-up services.
• Assist survivors with housing, employment, education, benefits, transportation, childcare, legal resources, and other identified needs.
• Coordinate referrals and warm handoffs to YWCA York programs and community partners.
• Support eligible participants with housing and supportive-service programs, including the Next Door Program when applicable.
• Maintain timely, accurate, objective, and confidential case documentation and required program data.
• Participate in case conferencing, supervision, staff meetings, training, and program improvement activities.
• Maintain knowledge of community resources and perform other related duties consistent with the position and YWCA York mission.

Skills

Case management

Advocacy

Crisis response

Housing services

Documentation

Communication

Time management

Confidentiality

Tools

Electronic documentation systems

Office technology

Job description

YWCA York is seeking an ACCESS York Case Manager in York, PA to provide trauma-informed, survivor-centered case management and advocacy. You will support survivor safety, stability, self-sufficiency, and access to community resources while maintaining confidentiality and survivor choice.

The role requires coordinating referrals, housing assistance, and services across programs, with a focus on empowerment and collaboration with community partners.