ACCESS York Case Manager

YWCA York; York (York County); Hybride; USD 38 000 - 52 000; Plein temps

Résumé du poste

YWCA York is seeking an ACCESS York Case Manager in York, PA to provide trauma-informed, survivor-centered case management and advocacy. You will support survivor safety, stability, self-sufficiency, and access to community resources while maintaining confidentiality and survivor choice.

The role requires coordinating referrals, housing assistance, and services across programs, with a focus on empowerment and collaboration with community partners.

Qualifications

• Experience in case management, advocacy, crisis response, housing services, victim services, or related human services preferred.
• Knowledge of domestic violence, trauma-informed care, housing instability, and community resources preferred.
• Strong communication, organization, documentation, problem-solving, and time-management skills.
• Ability to maintain confidentiality, professional boundaries, and sound judgment while working with individuals experiencing crisis.

Responsabilités

• Conduct intake, needs assessments, safety planning, and individualized service planning.
• Provide ongoing case management, crisis support, advocacy, referrals, and follow-up services.
• Assist survivors with housing, employment, education, benefits, transportation, childcare, legal resources, and other identified needs.
• Coordinate referrals and warm handoffs to YWCA York programs and community partners.
• Support eligible participants with housing and supportive-service programs, including the Next Door Program when applicable.
• Maintain timely, accurate, objective, and confidential case documentation and required program data.
• Participate in case conferencing, supervision, staff meetings, training, and program improvement activities.
• Maintain knowledge of community resources and perform other related duties consistent with the position and YWCA York mission.

Connaissances

Case management

Advocacy

Crisis response

Housing services

Documentation

Communication

Time management

Confidentiality

Outils

Electronic documentation systems

Office technology

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ACCESS York Case Manager

York, PA, US

6 days ago Requisition ID: 1304

YWCA YORK

JOB DESCRIPTION

Job Title: ACCESS York Case Manager

Department:Case Management/Community Engagement

Reports to:Case Management/Community Engagement Coordinator

FLSA:Non-Exempt, full time, 40 hours/week

Level: 5

Date: August 2026

Summary: The ACCESS York Case Manager provides trauma-informed, survivor-centered case management and advocacy to individuals and families impacted by domestic violence. The position supports survivor safety, stability, self-sufficiency, and access to community resources while maintaining confidentiality and survivor choice.

ESSENTIAL DUTIES

• Conduct intake, needs assessments, safety planning, and individualized service planning.
• Provide ongoing case management, crisis support, advocacy, referrals, and follow-up services.
• Assist survivors with housing, employment, education, benefits, transportation, childcare, legal resources, and other identified needs.
• Coordinate referrals and warm handoffs to YWCA York programs and community partners.
• Support eligible participants with housing and supportive-service programs, including the Next Door Program when applicable.
• Maintain timely, accurate, objective, and confidential case documentation and required program data.
• Participate in case conferencing, supervision, staff meetings, training, and program improvement activities.
• Maintain knowledge of community resources and perform other related duties consistent with the position and YWCA York mission.
• Participate in external community activities, outreach initiatives, and events that promote communication, awareness, and education regarding domestic violence, available services, and community resources.

CONFIDENTIALITY AND SURVIVOR-CENTERED PRACTICE

• Protect survivor information and follow applicable confidentiality, VAWA, mandated reporting, and organizational requirements.
• Provide services that promote safety, dignity, cultural responsiveness, empowerment, voice, and choice.
• Respect each survivor's right to make decisions regarding relationships, housing, legal action, and participation in services.

QUALIFICATIONS

• Experience in case management, advocacy, crisis response, housing services, victim services, or related human services preferred.
• Knowledge of domestic violence, trauma-informed care, housing instability, and community resources preferred.
• Strong communication, organization, documentation, problem-solving, and time-management skills.
• Ability to maintain confidentiality, professional boundaries, and sound judgment while working with individuals experiencing crisis.
• Ability to work independently and collaboratively and to use standard electronic documentation and office technology.

WORK EXPECTATIONS

The Case Manager is expected to demonstrate professionalism, reliability, flexibility, and respect; follow YWCA York policies and safety practices; and support the organization's mission of eliminating racism and empowering women. Some local travel and schedule flexibility may be required.

PHYSICAL REQUIREMENTS

• Ability to lift, push, and/or pull up to 25 pounds.
• May require driving in inclement weather.
• Frequent walking, sitting, standing and typing.

EEO STATEMENT

YWCA York is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any kind without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, compensation, training, benefits, and termination.