Trauma-Informed Care Navigator - Client Support (LA)

Stjosephcenter; Los Angeles (CA); Hybride; USD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Excellent Benefits package available

Résumé du poste

St. Joseph Center in Los Angeles seeks a Client Support Specialist to engage participants, connect them to services, and support continuity across Care Campus programs.

This role emphasizes trauma-informed, person-centered engagement, helping clients access housing, healthcare, benefits and other resources. It follows a hybrid work arrangement with onsite presence and occasional travel among Los Angeles-area locations.

Qualifications

• Two or more years of experience in homeless services, outreach or direct-service settings preferred.
• Experience working directly with individuals experiencing homelessness and complex service needs preferred.
• Strong relationship-building, communication, advocacy and problem-solving skills.

Responsabilités

• Maintain an active presence in participant-facing areas and build trusting relationships.
• Help participants understand available services and provide warm handoffs to support services.
• Support outreach, reminders, document collection, follow-up and service navigation.
• Use de-escalation and problem-solving skills and request clinical support when needed.

Connaissances

Relationship-building, communication,/

Description du poste

St. Joseph Center in Los Angeles seeks a Client Support Specialist to engage participants, connect them to services, and support continuity across Care Campus programs.

This role emphasizes trauma-informed, person-centered engagement, helping clients access housing, healthcare, benefits and other resources. It follows a hybrid work arrangement with onsite presence and occasional travel among Los Angeles-area locations.