Hybrid Client Support Lead – Care Campus

Stjosephcenter; Los Angeles (CA); Hybride; USD 25 000 - 39 000; Plein temps

Avantages offerts par ce poste

Excellent Benefits package

Résumé du poste

St. Joseph Center is seeking a Lead Client Support Specialist for the Skid Row Care Campus in Los Angeles. You will coordinate shifts, engage participants, and coordinate with case management to connect individuals to housing and essential resources.

The role requires strong leadership, trauma‑informed communication, and experience in homeless services. This is a hybrid position with regular onsite presence and occasional travel within Los Angeles area.

Qualifications

• High school diploma or equivalent required; higher degrees preferred.
• 3+ years in homeless services or related direct-support roles.
• Prior lead or supervisory experience preferred.

Responsabilités

• Coordinate daily CSS assignments, coverage, shift briefings, handoffs, and participant‑service priorities.
• Model trauma‑informed participant engagement and help participants connect to campus and community resources.
• Support warm handoffs, appointments, follow‑ups, navigation, and coordination with Case Management and ICMS staff.
• Coach CSS staff, reinforce role boundaries and documentation expectations, and coordinate with Safety when concerns require additional support.

Connaissances

Leadership

Case management

Homeless services

Communication

De-escalation

Formation

High school diploma

Associate degree

Bachelor’s degree

Outils

HR software

Description du poste

St. Joseph Center is seeking a Lead Client Support Specialist for the Skid Row Care Campus in Los Angeles. You will coordinate shifts, engage participants, and coordinate with case management to connect individuals to housing and essential resources.

The role requires strong leadership, trauma‑informed communication, and experience in homeless services. This is a hybrid position with regular onsite presence and occasional travel within Los Angeles area.