Trauma-Informed Integrated Care Navigator

Health Connect America, Inc.; Raleigh (NC); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible scheduling

EAP with 8 mental health sessions

Paid time off and holidays

Medical, dental, vision insurance

Health Savings Account

Dependent Daycare FSA

Health Navigator

401(k) Retirement Plan

Benefits Hub and Tickets at Work

Job summary

Health Connect America, Inc. is seeking an Integrated Care Coordinator to link clients with providers and community resources, ensuring comprehensive behavioral and physical health support. The role emphasizes hands-on, relationship-driven work and coordination across teams to close care gaps.

You will monitor progress, support transitions, and document care in compliance with policy. This position emphasizes client-centered, trauma-informed care and collaboration across the health network.

Qualifications

• Must meet NC Qualified Professional (QP) requirements per 10A NCAC 27G .0104. One of the following.
• Experience must be full-time and supervised, serving children and adolescents with a primary mental health diagnosis.
• For care managers serving LTSS: Two years of prior LTSS/HCBS coordination and care management experience.

Responsibilities

• Conduct assessments and develop individualized, person-centered care plans based on client needs, health goals, and SDOH.
• Coordinate and monitor services across treatment teams, primary care providers, and community resources to ensure seamless care delivery.
• Facilitate follow-up services after hospitalizations or transitions to support smooth care.
• Monitor client progress, track gaps, and verify enrollment and payer status to ensure access to required services.
• Provide health education, guidance, and crisis response support to clients and families as needed.
• Maintain timely documentation of care coordination and interactions per standards.
• Support clinic operations: scheduling, reminders, vitals, charting, and collaboration with Nurse Practitioners.
• Participate in marketing, outreach to referrals, and education of prospective clients to promote engagement.

Education

Master's in human services + 1 year experience

Bachelor's in human services + 2 years experience

Bachelor's in non‑human services field + 4 years experience

Current NC license or board-issued certification in a human services profession

Job description

Health Connect America, Inc. is seeking an Integrated Care Coordinator to link clients with providers and community resources, ensuring comprehensive behavioral and physical health support. The role emphasizes hands-on, relationship-driven work and coordination across teams to close care gaps.

You will monitor progress, support transitions, and document care in compliance with policy. This position emphasizes client-centered, trauma-informed care and collaboration across the health network.